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We've found 35 Telephone techniques courses in the UK

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Introduction to The City College

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The City College's courses and profile on Hotcourses Online course

The City College is an independent institution of further and higher education catering for local and international students.

(3.8)
19 reviews
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Analysing Information

A difficult topic broken down to a level which made it easy to take in. The scen...more

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From£45 Instant book

Enrolment Duration: 3 months Hours of Training: 2 hours Overview In order to deliver good customer service you must be able to effectively communicate with your customer using the telephone....more

Duration: Variable

No Qualification

Online course From£45 Instant book

Introduction to Stonebridge Associated Colleges

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Introduction to Stonebridge Associated Colleges

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Stonebridge Associated Colleges's courses and profile on Hotcourses
Online course

Stonebridge College is a distance learning provider that lets students study in their own time, imposing no time constraints.

(4.8)
199 reviews
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Great course

Great course and course material I would highly recommend ...more

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From£69.99

Customer Service on the Telephone Skills Course The aims of this course are to enable people who use the telephone in business situations to improve their skills and deliver better customer care...more

Duration: Variable

Beginner

Course Provider Diploma/Certificate/Award

Online course From£69.99
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Training Works's courses and profile on Hotcourses

Engaging staff and management training to help your people be more effective at work. You'll be happy, or we wont invoice you.

From£500

The purpose of this cost effective, enjoyable, interactive workshop is to enable delegates to offer a warm, professional service over the phone. The day will be a mixture of theory, discussion and...more

Duration: Variable

Different times are available for this course

Certificate of Attendance

From£500

Introduction to Globaledulink Ltd

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Introduction to Globaledulink Ltd

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Globaledulink Ltd's courses and profile on Hotcourses
Online course

Global Edulink, UK's No.1 Vocational & Professional course provider.

(4.6)
47 reviews
Recent reviews of this course provider

The course met my expectations

The course met my expectations. It was the correct length. I really enjoyed comp...more

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£245From£69 Instant book

Build confidence and skills for handling telephone calls more professionally. Our comprehensive Telephone Skills Diploma courses cover professional telephone techniques and call handling etiquette, with...more

Duration: Variable

Multiple levels

Course Provider Diploma/Certificate/Award

Online course £245From£69 Instant book

Introduction to Wakefield College

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Introduction to Wakefield College

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Wakefield College's courses and profile on Hotcourses
(4.2)
17 reviews
Recent reviews of this course provider

Great College with great tutors

I was on the A Level Business Studies course with Diane Morris as my tutor. The ...more

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When you answer the telephone at work you are representing your company or department which will be judged by how well you handle the call. This course is aimed at helping you to give an excellent first...more

Duration: 4 hours

Beginner

Part time

No Qualification

Introduction to 1 Training

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1 Training's courses and profile on Hotcourses Online course
£130From£19 Instant book

Providing excellent customer service is essential to the long-term viability of every business. Diploma in Telephone skills introduces the fundamental elements of customer service and explains how they...more

Duration: Variable

Multiple levels

Course Provider Diploma/Certificate/Award

Online course £130From£19 Instant book

Introduction to Ptp Training And Marketing Ltd

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Introduction to Ptp Training And Marketing Ltd

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Ptp Training And Marketing Ltd's courses and profile on Hotcourses

PTP runs 100's of short courses in Management, Sales in London, Edinburgh, Manchester, Leeds, Bristol, Nottingham & Birmingham and on-site.

From£468 Instant book

This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help delegates improve their skills in these vital areas. Telephone...more

Duration: Variable

Beginner

Different times are available for this course

Certificate of Attendance

From£468 Instant book

Introduction to Central Sussex College

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Central Sussex College's courses and profile on Hotcourses

Central Sussex College is a further education college, providing sixth form, professional skills development courses and apprenticeships.

(4.0)
153 reviews
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Boring

Excellent....more

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From£200

In this course, delegates will gain an appreciation that great telephone service can make your company stand out from the crowd. The course will give them an opportunity to reflect on their telephone...more

Duration: 1 day

Part time

Course Provider Diploma/Certificate/Award

From£200

Introduction to Reception Academy

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Introduction to Reception Academy

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Reception Academy's courses and profile on Hotcourses
Online course

With connections to numerous major Hotel brands we have a 95% employment success rate upon completion of the 4 Week Hotel Receptionist & Opera Course

(4.8)
12 reviews
Recent reviews of this course provider

Do not hesitate to take the opportunity to learn with Reception Academy and find a job

Thank you Reception Academy for all your support and for your dedication!!It was...more

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From£19.95

This fantastic online training course on telephone handling is ideal for anyone that works in a service environment wanting to improve their telephone skills or planing to start a career in the...more

Duration: Variable

Certificate of Attendance

Online course From£19.95
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Pitman Training-Hounslow
From£285 Instant book

Telephone Techniques- Seminar: This one-day seminar is perfect for anyone who uses the telephone regularly as an important part of their role and needs to develop their telephone communication skills....more

Duration: 1 day

Full time

Course Provider Diploma/Certificate/Award

From£285 Instant book
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Pitman Training (Brighton)
From£280 Instant book

Telephone Techniques- Seminar: This one-day seminar is perfect for anyone who uses the telephone regularly as an important part of their role and needs to develop their telephone communication...more

Duration: 1 day

Different times are available for this course

Course Provider Diploma/Certificate/Award

From£280 Instant book
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r2 training
R2 Training
(4.6)
36 reviews
Recent reviews of this course provider

Exactly what I hoped it would be.

Booked this course after being promoted inside a small company to a junior manag...more

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Trusted provider
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From£240 Instant book

A one day Telephone Techniques Training Course designed to develop and maintain Customer relationships. Introduces the Qualities and Key Skills required for success. Learn how to project the correct...more

Duration: Variable

Beginner

Different times are available for this course

Certificate of Attendance

From£240 Instant book
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mlp training

Mlp Training
(5.0)
3 reviews
Recent reviews of this course provider

Great Training Course!

Brillaint Course (http://www.mlptraining.co.uk/course/4/Goal_Setting___Time_Mana...more

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From£450 Instant book

This course could seriously increase the number of Sales Appointments you get on your first call. Now you can turn your phone into an Appointment Making Machine, Increase your Appointments, Increase...more

Duration: 1 day

Full time

Course Provider Diploma/Certificate/Award

From£450 Instant book
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Online course
Virtual College
(4.0)
2 reviews
Recent reviews of this course provider

A Taster

A great insight to changes within Social Housing, a must for all tenants and emp...more

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From£36 Instant book

This course has been produced in partnership with Liquid Voice and is designed for those involved in improving customer service and implementing best practice across the business. The course will guide...more

Duration: 1 hour

Course Provider Diploma/Certificate/Award

Online course From£36 Instant book
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Online course
The Lund-Brunnemer Centre For The Mind
From£149 Instant book

One-To-One Interview Coaching/Training Over the last few years job interviews and assessments have become more demanding and challenging. Employers are expectig a lot from the candidates and the...more

Duration: Variable

No Qualification

Online course From£149 Instant book
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Online course
From£76.80 Instant book

Are you confident that your company is projecting the best first impression when answering the phone? Making the wrong impression over the phone can discourage customers. This video shows the right...more

Duration: Variable

Beginner

Course Provider Diploma/Certificate/Award

Online course From£76.80 Instant book
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cosensa learning & development ltd
Cosensa Learning & Development Ltd
From£414 Instant book

This course is designed to assist delegates to create the right first impressions for all visitors and callers. Delegates will be shown how to master the essential communication skills to ensure clients...more

Duration: Variable

Beginner

Different times are available for this course

Certificate of Attendance

From£414 Instant book
Add to shortlist
From£354 Instant book

If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers...more

Duration: 1 day

Beginner

Full time

Certificate of Attendance

From£354 Instant book
Add to shortlist
ABC Training Solutions Ltd
From£570

Delegate comments “The course was very interactive and hence interesting” “Bryan has in-depth knowledge of the subject area and delivered it very well” “A very good telephone skills...more

Duration: 1 day

Multiple levels

Customised

No Qualification

From£570
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Track Training Services (Uk) Ltd
From£99

Workshop Title: Professional Telephone Techniques Who Should Attend: All team members who are responsible for making/receiving telephone calls from internal or external customers, clients or end...more

Duration: 1.0 day

Beginner

Full time

Certificate of Attendance

From£99
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