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As an intermediate apprentice you will learn the key concepts of contact centre operations. These could involve technical skills to operate the...moreThis course might be free
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For groups of two or more we deliver this course in your business. What Will Students Learn? The nuances of body language and verbal...moreFrom £1,950
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Course Overview Certificate in Call Centre Success Do you work for a call centre dealing with product support or information enquiries? Do...moreFrom
Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. ...moreFrom £395