It might seem unusual, but door supervisor courses are on the increase as more and more individuals choose to work in the security industry. Door supervisors work to maintain the security of customers in pubs, nightclubs and licensed venues all over the country. As all jobs in the security industry, both the working hours and job description can be challenging, so there are a number of things to consider before signing up to a training course. What’s more, in order to legally work as a door supervisor in the UK, you will need to pass a course and apply for the SIA Door Supervision license.
Why do I need to do a course?
By law, unless a company or employer has been given exception, it is a criminal offence to undertake the activities of a door supervisor without a license. Door supervising requires you to make quick judgements to guarantee the safety of yourself and others, so training is a must. Some courses will require you to attend an interview before enrolling, and most will have a minimum age requirement of 18, as you cannot apply for your license until you reach this age. The license will cost £220 and last for three years, but cannot be applied for without completion of Level 2 National Certificate in Door Supervision.
There are two parts of most training courses and the entire training will last approximately 30 hours, including two exams. In this time you will cover general health and safety and fire information. Unlike working in an office, there are legal requirements that must be covered before getting the job, such as understanding elements of civil and criminal law, drug legislation and licensing laws. In certain circumstances door supervisors will need to work with the police to report incidents or preserve a crime scene, so this will usually be covered on a course.
As a door supervisor, the members of the public you deal with will often not be the easiest to reason with after having a drink, so communication skills and conflict management is vital. A course will help you learn how to assess and reduce the risk of conflict, as well as how to communicate in a way that deescalates the situation.
What will I do on the job?
Before signing up to a training course, it’s a good idea to find out more about what you will be doing when you get the job. As a door supervisor your duties can include judging the security of people entering the premises, maintaining order, watching behaviour and safe guarding the well being of customers in the premises. When working in a large venue your role could also include elements of crowd management, avoiding crushing and queue jumping. You will work closely with the police, first aiders and management of the venue. As a door supervisor, you have the power to arrest a member of the public seen possessing drugs or weapons on the premises, before handing them over to the police.
When working on the security team for venue entry, you may be required to search bags, collect tickets and ask for ID as customers enter the premises. Yet laws state that under no circumstances can door supervisors forcibly search anyone, and full strip searches are never to be carried out by door staff. As a condition of entry it is acceptable to insist on ‘pat down’ searches, although for your own safety it is recommended that you only ever search someone of the same sex.
Door supervisors need to be physically fit, as part of the job involves restraint techniques when removing unruly people from the venue. A course will help develop the skills needed for this part of the job, ensuring you follow the correct procedure. Before exerting physical force, you should explain what rule they have breached, and inform them that if they do not leave you will have to call the police. The law states you should use no more force than necessary and once the ejected customer is on the street, you have no power over them and any forceful behaviour could be seen as a crime.
Reading non-verbal communication
Aggressive behaviour is not always verbal, so you will need to be vigilant to all forms of communication. A training course may cover how to recognise hostile signals and avoid conflict. Another part of the job is being able to control the signals and messages you give out with your own body language, remaining calm and assertive when removing people from the premises.
Am I right for this job?
In order to succeed as a door supervisor you will need to be able to control your anger and have the ability to make decisions quickly. The job requires you to work with angry and unreasonable members of the public, so patience and the ability to hold your tongue is a must! You will need to be able to make fair judgements of people and not discriminate against age, sex or race.
Working hours will depend on the venue but you will be required to work at busy times, so working as a door supervisor will often involve evening and weekend work making it a great part time job. As mentioned above, being physically fit is important as you will be standing outside for long periods of time. You will also be expected to work outside in all weathers and inside in hot, noisy and smoky conditions.
Door supervisors are usually paid hourly and will earn £8-£13 per hour.
To search for more door supervisor training courses use our site, and filter by price and location to find the best one for you. With plenty of part time and evening options available, we are sure you will find something to meet your needs.