Using Counselling Skills

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Course description

Using Counselling Skills:

Many of us need to use counselling skills in our work - as managers, carers, administrators, instructors, volunteers and so many other professions - as well as in our everyday lives. But do we really know what we're doing when we try to help? We may be good listeners - that's probably why people tend to seek us out - but sometimes we just do our best when we could do so much more good (and avoid the pitfalls) by learning how to use these skills in the right way.

This course takes you through the basics of identifying the skills needed in different situations, the crucial ground rules of starting and ending a helping relationship and, with extensive use of case studies and examples, you learn how to use the skills confidently and in the most effective way.

Topics include:
Unit 1: Helping relationships and communication skills
Unit 2: Essential counselling skills
Unit 3: Active listening
Unit 4: Reflecting, paraphrasing, summarising and responding to silence
Unit 5: Responding skills — questioning
Unit 6: Managing boundaries
Unit 7: Agreeing objectives for a helping
Unit 8: Endings and their impact

Exams and assessment: Four assignments including a recorded conversation.

You will also receive a unit certificate to validate your learning.

Additional entry requirements

You will need to be at least 19 years of age and have a good command of basic English. You will need to be able to make an audio recording of a helping dialogue, or be able to ask a witness to validate your helping conversation. This is an online course so you will also need access to the internet.

Course reference: C018 (use this when contacting provider)

Course info


Certificate of Attendance

Study Hours:

Variable - to suit the learner



Virtual help:

No attendance for this course

Course type:

This is a distance learning course

Total time for completion:

No time limit

per course

More info on price: Payment by instalments available.

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