Up-Selling Techniques Expert Sales Skills

(5.0)4 reviews
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Great course

It was an amazing experience in Reception Academy. I studied Medical Receptionis...more

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Course description

Up-Selling Techniques Expert Sales Skills:

This superb online training course on Up-Selling is ideal for anyone that sells products or services to potential customers. You will learn to identify opportunities which will add value to your guest’s overall experience and to apply a proven selling process that has proven results.

This course specifically caters to the needs of the hospitality industry and is ideal for those who already work in a customer facing environment wishing to improve their up-selling skills.

You will become confident presenting additional buying opportunities and higher-margin alternatives. By asking the right questions and making appropriate suggestions, you can significantly increase their overall purchase level, add revenue to your company’s top-line and provide your guests with better service.

Not only will you learn to anticipate your guest’s needs you will recognize how to offer solutions in a professional way. Being able to understand how to up-sell professionally will help you greatly in developing your skills and stand out as an exceptional sales person.

This online course enables you to navigate through previous slides in order to listen to conversations and instructions as many times as you find necessary. The online course also allows you to print material directly from the learning system.

Featuring professional audio voice-overs the user can listen to a native English speaker, further improving your English language skills when communicating.

All our courses are designed and created by professionals bearing in mind that learning should be interesting, fun and beneficial to the user.

All online courses are available instantly once purchased.

Topics covered:

  • How to up-sell with confidence
  • Correct use of up-selling techniques
  • Identify 'win-win' opportunities to provide more products and services
  • Selling without being pushy
  • Create opportunities to add value for customers
  • Apply a 'cross and up selling' process to make decisions easy for customers

Optimum Computer Specifications:

For the best compatibility and quality use:

  • Chrome
  • Firefox / Firefox Quantum

Avoid using Internet explorer, Microsoft edge (known to cause loading/display issues) or any browser that does not support HTML5, this will cause the course to revert to legacy flash and could display content out of alignment or incorrectly.

Recommended PC Specifications:

  • Intel core i3 dual core or above
  • Windows 7 or above
  • 4GB ram or more
  • Stable internet connection averaging 20Mb/s (2.5MB/s) or more
  • Hard drive with 1GB free for course cache when viewing
  • Ideally 10Gb + free for optimum system performance when viewing online content

When viewing a course which may be displaying incorrectly, clearing browser cache and reloading the course can solve this as the browser saves previous versions of a course if they shared the same name.

Additional entry requirements

Access to a computer

Course reference: OC UST (use this when contacting provider)

Course info


Certificate of Attendance


UK qualification

This course is offered to anyone in the world, but its qualification is only relevant in this country.

Study Hours:

Variable - to suit the learner


Beginner Intermediate Advanced

Virtual help:

No attendance for this course

Course type:

Online course

Total time for completion:

30 Days

£29.95 ( 17% off )

per course

More info on price: There is a £5.00 discount for a digital certificate.

Summary of all course reviews for Reception Academy

4 reviews


Average student ranking

Reviews of other courses at Reception Academy


Great course
5 5
by Muhibur - July 2019

It was an amazing experience in Reception Academy. I studied Medical Receptionist Course for Two Week, with an Extraordinary Teacher Mr. Martin Hartmann. I will highly Recommend to all for it's outstanding skill, professionalism and friendly environment.

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The right move
5 5
by Daniela - July 2019

I recently finished the course about the hotel receptionist figure and I was very satisfied! The course is very useful as it includes both theory and practical exercises in front of the desk and Opera software. The teachers are very qualified, available and provide you with all the tools you need to actively apply for job. Absolutely recommended for those who want to approach this occupation or those who want to enrich their professional skills.

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Please note reviews of Hotel Receptionist & Opera PMS are the subjective opinions of Hotcourses members and not of Hotcourses Ltd.

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