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Telephone skills

(5.0)4 reviews
Recent reviews of this course provider

Great course

Really enjoyed this section and a real eye opener as to what stafff really value...more

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https://www.hotcourses.com/courses-by-subject/Telephone-skills-courses/56732026/

Course description

Telephone skills:

The purpose of this cost effective, enjoyable, interactive workshop is to enable delegates to offer a warm, professional service over the phone.

The day will be a mixture of theory, discussion and practical exercises.

We offer a great guarantee. You'll be happy or we won't invoice you.

Although this course can be customised to suit your requirements, it would often cover the following areas:

  • How to create a good impression on the telephone
  • How to create a bad impression on the telephone
  • The difference between telephone communication and face to face communication
  • Guidelines for excellent telephone behaviour
  • Answering the phone
  • Sounding friendly
  • Handling complaints
  • Holding and transferring calls
  • Taking messages
  • Guidelines for effective communication

The price of this course includes:

  • Planning
  • Preparation
  • Design
  • Delivery
  • Feedback
  • Phone support
  • Training packs
  • Free customer care business guide by request

The cost of the venue is not included. We will, of course, run the course at a time and venue to suit you and your business.

The purpose of this enjoyable, interactive workshop is to enable delegates to offer a warm, professional service over the phone. You'll be happy or we won't invoice you.

Additional entry requirements

There are no entry requirements for this course.

Training for employers

This course has been specifically designed for companies training their employees.

Course reference: 56326104 (use this when contacting provider)

Course info

Location:

Can be taught anywhere in Aberdeen, Altrincham, Bakewell, Bangor, Barnsley + 89 more

Time:

During the day or In the evening

Duration:

By arrangement

Attendance:

Customised to suit your needs

Qualification:

Certificate of Attendance

From: £500

Summary of all course reviews for Training Works (You'll be happy or we won't invoice you)

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