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Build confidence and skills for handling telephone calls more professionally. Our comprehensive Telephone Skills Diploma courses cover professional telephone techniques and call handling etiquette, with an emphasis on customer service.
Global Edulink, as a leading training courses provider in the UK, this course allows you to enhance your Telephone skills and prove to employers and recruiters that you’re able to provide Telephone customer service duties to the highest standards.
You will gain following key benefits from our Online Telephone Skills Diploma course;
This online programme is well designed that you feel same as you are in the classroom. Effective mentor support service, reading and study materials including step by step guided tutorial videos, online study platform, and forum build your confidence to study well and guide you to secure your qualification.
Who is this course for?
This Telephone Skills Diploma Course is comprehensive and designed to cover the following key areas. This course has been designed for 20 – 25 guided learning hours:
Method of Assessment:
At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.
Successful candidates will be awarded Diploma for Telephone Skills Training.
There are different paths in which your career could develop. You can be a;
Benefits you will gain:
By enrolling in to this course, you’ll get:
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds. Learners should be ages 16 or over to undertake the qualification. Good understanding of English language, literacy, numeracy and ICT are required to attend this course.
Qualification awarded by the course provider
This course is offered to anyone in the world, but its qualification is only relevant in this country.
Beginner Intermediate Advanced
No attendance for this course
Total time for completion:
£109 ( 0% off )
Duration: 10 hours
External awarded qualification - non-accredited
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