Telephone Skills Diploma

(4.5)54 reviews
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Course description

Telephone Skills Diploma:

Build confidence and skills for handling telephone calls more professionally. Our comprehensive Telephone Skills Diploma courses cover professional telephone techniques and call handling etiquette, with an emphasis on customer service.

Global Edulink, as a leading training courses provider in the UK, this course allows you to enhance your Telephone skills and prove to employers and recruiters that you’re able to provide Telephone customer service duties to the highest standards.

You will gain following key benefits from our Online Telephone Skills Diploma course;

  • Handle customer calls with professional telephone etiquette.
  • Constructively respond to a customer’s concern or complaint.
  • Gain telephone communication skills and effective listening techniques.
  • Build rapport and satisfy customers’ needs quickly via effective dialogue skills.

This online programme is well designed that you feel same as you are in the classroom. Effective mentor support service, reading and study materials including step by step guided tutorial videos, online study platform, and forum build your confidence to study well and guide you to secure your qualification.

Who is this course for?

  • This qualification is suitable for learners aged 16 and above. This qualification gives learners the opportunity to develop the skills and knowledge needed to deliver Telephone customer service in a range of industries and contexts.
  • This course is ideal for those who are responsible for answering the telephone for incoming calls or dialing out and making calls on behalf of their organisation to suppliers or customers.

Course Description:

This Telephone Skills Diploma Course is comprehensive and designed to cover the following key areas. This course has been designed for 20 – 25 guided learning hours:

  1. Telephone Customer Service Principles
  2. Excellent Customer Service Process
  3. Communication Skills for Telephone Customer Service
  4. Telephone Customer Service Techniques
  5. Handling Customer Complains
  6. Telephone Techniques
  7. Telephone Etiquette
  8. Telephone Handling Tips
  9. Telephone Customer Service Process
  10. Handling Customer Complains
  11. Power of Telephone Courtesy
  12. Internal Customer Service

Method of Assessment:

At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.


Successful candidates will be awarded Diploma for Telephone Skills Training.

Career path

There are different paths in which your career could develop. You can be a;

  • Customer Service Representative
  • Customer Service Agent
  • Receptionist
  • Administrators
  • Call Handlers
  • Call Centre Representative
  • Telemarketers
  • Consultants
  • Sales/ Sales Manager

Benefits you will gain:

By enrolling in to this course, you’ll get:

  • High quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • Includes step-by-step tutorial videos and an effective, professional support service.
  • 24/7 Access to the Learning Portal.
  • Benefit of applying NUS extra Discount Card.
  • Recognised Accredited Qualification.
  • Study in a user friendly, advanced online learning platform.

Additional entry requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds. Learners should be ages 16 or over to undertake the qualification. Good understanding of English language, literacy, numeracy and ICT are required to attend this course.

Course info


Qualification awarded by the course provider


UK qualification

This course is offered to anyone in the world, but its qualification is only relevant in this country.

Study Hours:

16 hours


Beginner Intermediate Advanced

Virtual help:

No attendance for this course

Course type:

Online course

Total time for completion:

365 days

£109 ( 0% off )

per course

Other Telephone Techniques courses

Mastering Telephone Etiquette and Communication Strategies

Global Edulink

Duration: 10 hours

Multiple levels

External awarded qualification - non-accredited

View 1 courses

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