Telephone Handling

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Course description

Telephone Handling:

This fantastic online training course on telephone handling is ideal for anyone that works in a service environment wanting to improve their telephone skills or planning to start a career in the hospitality industry.

The course is designed to teach handling telephone calls in a professional manner, based on standards set by five star Hotels. The course also features professional audio voiceovers which enable you to simultaneously read and listen to a native English speaker, further improving your English language skills.

This online course enables you to navigate through previous slides in order to listen to conversations and instructions as many times as you find necessary. The system also allows you to print material directly from the learning system.

Our online courses are designed and created by professionals bearing in mind that learning should be interesting, fun and beneficial to the user.

Topics covered in the Telephone Handling Online Course:

• How to professionally answer the phone
• What brand standards to follow when answering the phone
• Putting guests on hold and getting them back again
• Transferring phone calls
• Introduced Transfer
• Blind Transfer
• How to handle difficult sittuations
• How to end a conversation

Optimum Computer Specifications:

For the best compatibility and quality use:

  • Chrome
  • Firefox / Firefox Quantum

Avoid using Internet explorer, Microsoft edge (known to cause loading/display issues) or any browser that does not support HTML5, this will cause the course to revert to legacy flash and could display content out of alignment or incorrectly.

Recommended PC Specifications:

  • Intel core i3 dual core or above
  • Windows 7 or above
  • 4GB ram or more
  • Stable internet connection averaging 20Mb/s (2.5MB/s) or more
  • Hard drive with 1GB free for course cache when viewing
  • Ideally 10Gb + free for optimum system performance when viewing online content

When viewing a course which may be displaying incorrectly, clearing browser cache and reloading the course can solve this as the browser saves previous versions of a course if they shared the same name.

Additional entry requirements

Access to a computer

Course reference: THO (use this when contacting provider)

Course info


Qualification awarded by the course provider


UK qualification

This course is offered to anyone in the world, but its qualification is only relevant in this country.

Study Hours:

Variable - to suit the learner


Beginner Intermediate Advanced

Virtual help:

No attendance for this course

Course type:

Online course

Total time for completion:

30 days

£24.95 ( 20% off )

per course

More info on price: There is a £5.00 discount for a digital certificate.

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Hotel Reservations - Taking a Booking by Phone

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Professional Qualification

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Course photos

  • Telephone Handling by Reception Academy on Hotcourses
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