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Telemarketing: Using the Telephone as a Sales Tool

(5.0)1 review
Recent reviews of this course provider

Fantastic course with an exceptional trainer

The course was all I had hoped for and more - we booked an in house course for a...more

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https://www.hotcourses.com/courses-by-subject/Telemarketing-Using-the-Telephone-as-a-Sales-Tool-courses/56595840/

Course description

Telemarketing: Using the Telephone as a Sales Tool:

Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. This eLearning course will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success. We will also talk about how to hone your communication skills, your ability to persuade, and techniques to personalise each sales call.

What Will Students Learn?

  • Build trust and respect with customers and colleagues.
  • Warm up your sales approach to improve success with cold calling.
  • Identify ways to make a positive impression.
  • Identify negotiation strategies that will make you a stronger seller.
  • Create a script to maximize your efficiency on the phone.
  • Learn what to say and what to ask to create interest, handle objections, and close the sale.

What Topics are Covered?

  • Verbal communication
  • To serve and delight
  • Exceptional things about telephone sales
  • Building trust
  • Negotiation primer
  • Communication essentials
  • Developing your script
  • Pre-call planning
  • Phone tag and call backs
  • Following up and closing the sale

We currently offer different delivery methods, eLearning, distance learning and instructor led onsite courses for up to 15 participants.

Additional entry requirements

Open to all

Training for employers

This course has been specifically designed for companies training their employees.

Course reference: CSC133 (use this when contacting provider)

Course info

Location:

This is a distance learning course

Time:

Any time

Duration:

By arrangement

Attendance:

Distance without attendance

Qualification:

Certificate of Attendance

Level:

Beginner Intermediate Advanced

From: £39

Other Telesales training courses

Telemarketing - Using the Telephone for Sales

Churchill Square Training & Development Ltd

Duration: Variable - to suit the learner

Multiple levels

Course Provider Diploma/Certificate/Award

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Summary of all course reviews for Churchill Square Training & Development Ltd

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Average student ranking

Reviews of other courses at Churchill Square Training & Development Ltd

churchill-square-consulting-ltd

Fantastic course with an exceptional trainer
5 5
Hotcourses
by Rob - May 2019

The course was all I had hoped for and more - we booked an in house course for a group of our buyers and the course content was tailored to exactly what we wanted. We had a great balance of theory and also plenty of interactive activities that made the day really worthwhile.

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