Professional Hotel Receptionist Training

(4.4)56 reviews
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Course description

Professional Hotel Receptionist Training:

Professional Hotel Receptionist Training

Course Description

This course is run by an experienced tutor (Gregory) who has worked in some leading hotel chains over last 15 years. Gregory has built this course based on his own experiences within the hospitality industry. His goal is to ensure you gain all the essential skills to work in the hospitality industry, and have a fantastic learning experience during the course.

Key points

  • Understand the role of a Hotel Receptionist from a professional
  • Get a full breakdown of the duties of a Hotel Receptionist
  • Learn what it takes to become a Hotel Receptionist

What will I study?

  • Check in / check out
  • Telephone etiquette
  • Being prepared and ready
  • Complaints handling
  • Critical situations
  • Power of words
  • Hotel jargon
  • Data protection and security
  • Overbooked hotel and booking out guest
  • Financial indexes
  • What is a hotel manager looking for?
  • Opera

This one day intensive course includes:

  • Learn from an expert Tutor
  • Receive extra course material
  • Accredited Certificate on successful completion
  • Free access to the online version of the course
  • Study Manual
  • Free refreshments and Wi-Fi

What will I learn?

  • The fundamentals of the hospitality industry
  • Everything you need to know about the role of a Hotel Receptionist
  • How to behave and present yourself
  • How to manage guests (even VIP guests) in a professional way
  • How to make a booking
  • How to check guests in
  • How to check guests out
  • How to manage calls to reception
  • How to stay ahead and be prepared
  • How to handle complaints
  • How to handle emergency or difficult situations
  • How to use language to your advantage
  • How to understand hotel jargon
  • What to do if you’ve overbooked
  • The fundamentals of financial indexes
  • How to boost your CV and impress in a job interview
  • What Opera PMS is and the pros of using it

What qualification will I gain?

You will receive an accredited Professional Hotel Receptionist Training certificate upon successful completion of the course.

Additional entry requirements

You need to be at least 16 years old You should have a basic grasp of English, Mathes and IT

Awarding body


Training for employers

This course has been specifically designed for companies training their employees.

Course info


Non-accredited external qualification


UK qualification

This course is offered to anyone in the world, but its qualification is only relevant in this country.

Study Hours:

15 hours


Beginner Intermediate Advanced

Virtual help:

Please feel free to contact us if you

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Course type:

Online course

Total time for completion:

365 days

£249 ( 80% off )

per course

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