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Principles of Customer Service - Level 2 Certificate

(3.7)3 reviews
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https://www.hotcourses.com/courses-by-subject/Principles-of-Customer-Service-Level-2-Certificate-courses/57597336/

Course description

Principles of Customer Service - Level 2 Certificate: In order to have a truly successful business you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain however 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task. Achieve a nationally recognised Level 2 qualification Evidence your competency to employers Further your personal and professional development Learn at a time that suits you without the need to attend college Improve your understanding of how to successfully handle complaints Reduce the risk of complaints

Additional entry requirements

You must be aged 19 or over and have lived in the EU/EEA for the past 3 years.

Awarding body

NCFE

Course reference: BUSL211085 (use this when contacting provider)

Course info

Qualification:

Nationally recognised qualification

Study Hours:

Variable - to suit the learner

Level:

Beginner IntermediateAdvanced

Virtual help:

No attendance for this course

Course type:

This is a distance learning course

Total time for completion:

No time limit

More info on price: Course fees may be subject to change, please contact the college for confirmation

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