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Course description

Level 3 Customer Service Diploma: Develop the skills required to be an exceptional customer services representative with this in-depth course. Despite self-service and online shopping becoming more common, people still need pre-and post-sales care – which is where a diploma in Customer Services can help. This course is an ideal training choice for: Experienced customer services agents who need to earn an industry-recognised qualification, Anyone recently seconded or promoted into a customer services role, Individuals who need to earn a qualification in customer services help them complete a career change. The Customer Service Diploma course will teach you about the role of agents in the modern business, and how to develop the soft skills required to deal with clients in the most challenging circumstances. The course also takes learners through the differences between electronic and telephone services, and the tools and techniques required to deliver an excellent experience to clients. The Customer Service Diploma course consists of 11 in-depth modules which are completed using a combination of interactive quizzes, electronic manuals and instructor-led videos to help students learn about working as an agent. The course is delivered via an online learning platform so that learners can complete the module anytime, anyplace using any device as is most convenient for them. At the end of the course, students will complete a short multiple-choice exam which, when they pass, will earn them the Customer Services Diploma.

Additional entry requirements


Awarding body


Course info


Non-accredited external qualification


UK qualification

This course is offered to anyone in the world, but its qualification is only relevant in this country.

Study Hours:

Variable - to suit the learner


BeginnerIntermediate Advanced

Virtual help:

No attendance for this course

Course type:

Online course

Total time for completion:

No time limit

per course

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