ITIL ® Foundation - Include Official Exam

Global Edulink View more ITIL courses
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Course description

ITIL ® Foundation - Include Official Exam:

ITIL ® Foundation - Include Official Exam

Learning Outcomes

Gain an understanding of the ITIL framework.
Learn how to enhance ITIL service management within an organisation.
Learn how to contribute to ongoing service improvement.
Understand key principles and models of service management.
Learn the roles and responsibilities of service management as a practice.

Course Curriculum

Module 01: Course Introduction

Course Organization
Course Conventions

Module 02: Introduction To Itsm

Itsm As A Practice
Itsm Lifecycle
Itsm Summary

Module 03: Continual Service Improvement

Csi Introduction
Step Improvement Process
Csi Summary

Module 04: Service Operation

Introduction To Service Operation
Service Operation Processes
Service Operation Functions
Service Operation Summary

Module 05: Service Transition

Introduction To Service Transition
Service Transition Processes
Summary Of Service Transition

Module 06: Service Design

Service Design Introduction
Service Design Processes
Service Design Summary

Module 07: Service Strategy

Service Strategy Introduction
Service Strategy Activities
Service Strategy Summary

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at anytime.

Method of Assessment

At the end of the ITIL Foundation Certification – IT Service Management course you will be required to take a multiple choice question assessment test comprising of 40 questions in 60 minutes duration. (26 marks required to pass out of 40). The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 65%, closed book.


Those who successfully complete the exam will be awarded the certificate in ITIL Foundation Certification – IT Service Management.

Awarding Body

The ITIL® certification scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail.

The tiered structure of the qualification offers candidates flexibility relating to the different disciplines and areas of ITIL and the ability to focus their studies on key areas of interest.

The certificate will be awarded by Axelos. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

Additional entry requirements

The course requires no formal pre-requisites.

Awarding body


Training for employers

This course has been specifically designed for companies training their employees.

Course info


Professional or Industry specific qualification


UK qualification

This course is offered to anyone in the world, but its qualification is only relevant in this country.

Study Hours:

13 hours



Virtual help:

Please feel free to contact us if you

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Course type:

Online course

Total time for completion:

No time limit

£449 ( 45% off )

per course

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