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ITIL® Intermediate: Service Design (SD)
The ITIL Intermediate Module – Service Design course will teach the students about the different IT service design processes needed in businesses including aspects like availability management, IT service continuity management and supplier management. This module on Service Offerings and Agreements is worth 4 credits in order to achieve the minimum of 17 credits required prior to entering the final step of the ITIL Expert Level. The course is globally recognised and accredited to a training organisation and learners will be issued an internationally recognised qualification following full completion of the ITIL Intermediate: Service Design course.
Who is this Course aimed at?
This course is aimed at
Method of Assessment
At the end of the ITIL Intermediate: Service Design course you will be required to take a multiple choice question assessment test comprising of 8 questions per paper in 90 minutes duration. (28 marks required to pass out of 40) The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 70%, closed book.
➤ Module 01: Course introduction – vo
➤ Module 02: Service design
➤ Module 03: Service design activities
➤ Module 04: Service design processes
➤ Module 05: technology, organization, and implementation – vo
Progression and Career Path
Once you successfully complete the ITIL Intermediate: Service Design course you will be qualified to work in the following positions. The ITIL qualification will also put you in line to demand a higher salary or job promotion. The average UK salary per annum according to is given below.
Assistant Manager – (average UK yearly salary: £20,540)
Others Jobs you can get
The course requires that learners have an understanding of the ITIL Foundation course
This course has been specifically designed for companies training their employees.
Non-accredited external qualification
This course is offered to anyone in the world, but its qualification is only relevant in this country.
Beginner Intermediate Advanced
Please feel free to contact us if you
Total time for completion:
£499 ( 50% off )
Duration: 13 hours
Duration: 6 hours
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Morley College(LONDON – SE1 7HT)