ITIL® Intermediate: Service Design (SD)

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Course description

ITIL® Intermediate: Service Design (SD):

ITIL® Intermediate: Service Design (SD)


The ITIL Intermediate Module – Service Design course will teach the students about the different IT service design processes needed in businesses including aspects like availability management, IT service continuity management and supplier management. This module on Service Offerings and Agreements is worth 4 credits in order to achieve the minimum of 17 credits required prior to entering the final step of the ITIL Expert Level. The course is globally recognised and accredited to a training organisation and learners will be issued an internationally recognised qualification following full completion of the ITIL Intermediate: Service Design course.

Who is this Course aimed at?

This course is aimed at

  • IT Operations Managers
  • Service Desk Managers
  • Consultants
  • Professionals who are involved in service delivery

Method of Assessment

At the end of the ITIL Intermediate: Service Design course you will be required to take a multiple choice question assessment test comprising of 8 questions per paper in 90 minutes duration. (28 marks required to pass out of 40) The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 70%, closed book.

Course Curriculum

➤ Module 01: Course introduction – vo

Course Introduction

  1. Lesson: course organization
  2. Lesson: course conventions & agenda

➤ Module 02: Service design

  1. Lesson: introduction to service design
  2. Lesson: service design principles
  3. Lesson: service design summary

➤ Module 03: Service design activities

  1. Lesson: Introduction to design activities
  2. Lesson: 5-aspects of service design
  3. Lesson: Subsequent design activities
  4. Lesson: Service design activities summary

➤ Module 04: Service design processes

  1. Lesson: Design coordination
  2. Lesson: Service catalog management
  3. Lesson: Service level management
  4. Lesson: Availability management
  5. Lesson: Capacity management
  6. Lesson: It service continuity management
  7. Lesson: Information security management
  8. Lesson: Supplier management
  9. Lesson: Service design processes summary

➤ Module 05: technology, organization, and implementation – vo

  1. Lesson: Technology-related activities
  2. Lesson: Organizing for service design
  3. Lesson: Implementing service design
  4. Lesson: Technology, organization & implementation summary

Progression and Career Path

Once you successfully complete the ITIL Intermediate: Service Design course you will be qualified to work in the following positions. The ITIL qualification will also put you in line to demand a higher salary or job promotion. The average UK salary per annum according to is given below.

Assistant Manager – (average UK yearly salary: £20,540)

  • Manager IT – (average UK yearly salary: £38,742
  • Business Process Consultant – (average UK yearly salary: £41,546)
  • IT Service Manager – (average UK yearly salary: £35,608)
  • Service Delivery Manager – (average UK yearly salary: £40,859)
  • Technical Analyst – (average UK yearly salary: £28,423)
  • Enterprise Architect – (average UK yearly salary: £74,394)

Others Jobs you can get

  • IT Consultant
  • IT Service Design Manager
  • Service Owner

Additional entry requirements

The course requires that learners have an understanding of the ITIL Foundation course

Awarding body


Training for employers

This course has been specifically designed for companies training their employees.

Course info


Non-accredited external qualification


UK qualification

This course is offered to anyone in the world, but its qualification is only relevant in this country.

Study Hours:

15 hours


Beginner Intermediate Advanced

Virtual help:

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Course type:

Online course

Total time for completion:

365 days

£499 ( 50% off )

per course

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