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How to improve your rating on Trip Advisor

(5.0)4 reviews
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Great course

Really enjoyed this section and a real eye opener as to what stafff really value...more

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Course description

How to improve your rating on Trip Advisor:

We offer a great guarantee. If you are not satisfied with the training, you wont be invoiced.

So often now, customers will not book accommodation, a restaurant or an attraction until they have checked it out on Trip Advisor. Even then they will often only browse the top third of all entries.

So how do you improve your rating on Trip Advisor in order to get more bookings?

This cost effective, enjoyable and interactive workshop will increase all delegates understanding of how Trip Advisor works and the role they play in the ratings a business receives.

Using a mixture of theory, practical exercises and discussion, this training will give delegates the skills to be able to deal with customers confidently, professionally and with warmth

Agenda

  • How does Trip Advisor work?
  • What can we do as individuals to improve the rating?
  • What is customer care?
  • Understanding lifetime value
  • Some facts about customer care
  • The difference between telephone and face to face communication
  • Guidelines for sounding great on the phone
  • Building relationships with customers
  • Developing your questioning and listening skills
  • Handling complaints
  • Taking messages

We offer a great guarantee. You'll be happy or we won't invoice you.

Additional entry requirements

There are no entry requirements for this course.

Training for employers

This course has been specifically designed for companies training their employees.

Course reference: 56326116 (use this when contacting provider)

Course info

Location:

Can be taught anywhere in Aberdeen, Altrincham, Bakewell, Bangor, Barnsley + 89 more

Time:

During the day or In the evening

Duration:

By arrangement

Attendance:

Customised to suit your needs

Qualification:

Certificate of Attendance

Level:

BeginnerIntermediateAdvanced

From: £500

Summary of all course reviews for Training Works (You'll be happy or we won't invoice you)

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