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Hotel Receptionist course

Study365
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https://www.hotcourses.com/courses-by-subject/Hotel-Receptionist-course-courses/56799462/

Course description

Hotel Receptionist course:

This receptionist training course is specially designed for hospitality (hotel) industry and it covers key requirements to fulfil by the hotel receptionist. This study pack develops your skills in customer service, Telephone handling, switchboard, Database management, Booking/Reservation, Microsoft Word & Excel and Meeting & accommodation arrangement and etc.

This training course allows you to enhance your receptionist skills in hospitality (hotel) industry and prove to employers and recruiters that you’re able to provide reception, switchboard, telephonist and clerical duties of the hospitality (hotel) industry to the highest standards.

Our online programme is well designed that you feel same as you are in the classroom. This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week in 365 days (12 months). Effective support service, and study materials including step by step guided tutorial videos build your confidence to study well and guide you to secure your qualification.

Description

This online Professional Receptionist Training course is covered 25 guided learning hours and you will study following topics areas are listed under the course curriculum.

COURSE CURRICULUM

DOWNLOAD MATERIAL

MODULE 01

  • Hot Telephone Tips
  • Get the facts- ask the right questions
  • Discuss Solutions- learning to listen
  • Dealing with difficult customers

MODULE 02

Practice good telephone skills
Managing database and company files
Booking or Reservation procedure
Deal effectively with security and safety issues
Successful Meetings & Minutes
Meeting Arrangements
Microsoft Excel Tutorial
MS PowerPoint Tips
MS Word Tips & Tricks
Mock Exam
Final Exam

Method of Assessment:

At the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification:

Successfully candidates receive a Certificate in Hotel Receptionist Training.

Why Choose Us?

  • Our courses represent outstanding value for money
  • Includes step-by-step guided videos tutorials.
  • Benefit of applying NUS extra Discount Card.
  • 24/7 Access to the Online Learning Portal.
  • Anytime & Anywhere Learning.
  • Recognised Accredited Qualification.
  • Access Course Content on Mobile, Tablet or Desktop.
  • Study in a user friendly, advanced online learning platform.
  • Excellent customer service and administrative support.

Who is this course for?

  • People who prefer for distance learning.
  • People who are tight in busy life.
  • Individuals who would like to start working as a Receptionist in the Hospitality (hotel) industry.
  • New Receptionist or Temporary staffs who want to learn and develop best practice receptionist skills in the Hospitality (hotel) industry.
  • Experienced Receptionist who wants to develop receptionist and admin skills in the Hospitality (hotel) industry further.

Career path

You can start your employment as a hotel receptionist/Switchboard operator/Telephonist and you move up as front desk supervisor and manager. As this is very important figure for organisation in hospitality industry you can work for high profile organisation with your experience.

Additional entry requirements

Learners should be ages 16 or over to undertake the qualification. Basic understanding of English language and literacy are required to attend this course. There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Course info
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Qualification:

Qualification awarded by the course provider

UK

UK qualification

This course is offered to anyone in the world, but its qualification is only relevant in this country.

Study Hours:

70 hours

Level:

Beginner Intermediate Advanced

Virtual help:

No attendance for this course

Course type:

Online course

Total time for completion:

365 days

£249 ( 90% off )

£24
per course

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  • Hotel Receptionist course by Study365 on Hotcourses
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