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Hotel Receptionist Training

(4.4)56 reviews
Recent reviews of this course provider

It was a lovely experience.

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Course description

Hotel Receptionist Training:

Course Overview

Hotel Receptionist Training

As a hotel Receptionist, you are the public face of the business, and being confident, able and professional in that role is vital if you want to progress in your career. Employers within the hotel/hospitality industry are looking for front desk staff who can work efficiently and effectively, and who can engage well with guests and attract repeat business: Global Edulink’s Hotel Receptionist Training course will help you to learn or develop these skills. Global Edulink’s Hotel Receptionist Training course aims to help students to impress employers or prospective employers with their dedication to self-improvement and their bank of relevant skills. Improve your general reception, telephone, switchboard and clerical skills so that you are working to the highest industry standards to make yourself highly employable in the hotel or hospitality business.

COURSE CURRICULUM

MODULE 01

  • Professional Receptionist Training Course Objectives
  • Hot Telephone Tips
  • Get the facts- ask the right questions
  • Discuss Solutions- learning to listen
  • Dealing with difficult customers

MODULE 02

  • Practice good telephone skills
  • Managing database and company files
  • Booking or Reservation procedure
  • Successful Meetings & Minutes
  • Meeting Arrangements
  • Minute Taking
  • Microsoft Excel Tutorial
  • MS PowerPoint Tips
  • MS Word Tips & Tricks

Assessment and qualification

There will be a final, multiple-choice test at the end of your course, which is marked immediately and automatically so that you will instantly know your result. Students who pass the course will receive a Certificate in Hotel Receptionist Training delivered by recognised course provider Global Edulink.

Benefits you will gain:

  • High quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • 24/7 Access to the Learning Portal.
  • Benefit of applying NUS extra Discount Card.
  • Recognised Accredited Qualification.
  • Access Course Content on Mobile, Tablet or Desktop.
  • Study in a user friendly, advanced online learning platform.
  • Excellent customer service and administrative support.

Who is this course for?

– Seeking work as a Receptionist within the hotel/hospitality industry?

– A new or temporary Receptionist, aiming to improve your existing skills, and develop or learn best practice for working in the hotel/hospitality industry?

– An experienced Receptionist who wishes to improve your existing skills?

If so, then Global Edulink’s Hotel Receptionist Training can help you to develop and build upon your existing skills and natural abilities and help you to gain employment or promotion. With the help of this training, you can progress from working as a hotel Receptionist, Switchboard Operator or Telephonist to working as a front desk supervisor or manager. Being a prominent figure in your organisation can bring your employer repeat custom if you are not only good at your job but also willing to improve and deliver excellent customer service at all times.

Career path

Tailored specifically to the hotel/hospitality industry, this course covers all the key requirements of a hotel Receptionist, aiding the development of skills in:

– Customer service;
– Telephone handling;
– Switchboard use;
– Database management;
– Bookings/reservations;
– IT skills including Microsoft Word and Excel;

Additional entry requirements

You must be aged 16 years or older and have a basic understanding of English Language and Literacy, but no previous experience or qualifications are necessary to enrol. Students from all backgrounds are welcome to apply.

Awarding body

CPD

Training for employers

This course has been specifically designed for companies training their employees.

Course info
296 views

Qualification:

Non-accredited external qualification

UK

UK qualification

This course is offered to anyone in the world, but its qualification is only relevant in this country.

Study Hours:

70 hours

Level:

Beginner Intermediate Advanced

Virtual help:

No attendance for this course

Course type:

Online course

Total time for completion:

365 days

£49 ( 0% off )

£49
per course

Other Hotel Reception courses

Hotel Receptionist and Opera PMS Training

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Duration: 70 hours

Multiple levels

External awarded qualification - non-accredited

Professional Hotel Receptionist Training

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Duration: 15 hours

Multiple levels

External awarded qualification - non-accredited

View 3 courses

Summary of all course reviews for Global Edulink

56 reviews

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Average student ranking

Reviews of this course

globaledulink-ltd

Recommended Course. Great Experience!!!
5 5
Hotcourses
by Denis - September 2016

Taking the hotel receptionist and Opera PMS training has boosted my knowledge and understanding about what it is really like working in a professional receptionist environment, this training has enabled me to be able to work professionally and independently. Also important thing is I got training of hotel reservation software of Opera PMS. I believe this a great assets for me to work in front desk of the hotel as a receptionist. I recommend this course to those who want to improve their skills.

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Course photos

  • Hotel Receptionist Training by Global Edulink on Hotcourses
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