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Exceeding Guest Expectations Impressing Your Guests With Excellence

(5.0)1 review
Recent reviews of this course provider

Do not hesitate to take the opportunity to learn with Reception Academy and find a job

Thank you Reception Academy for all your support and for your dedication!!It was...more

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Course description

Exceeding Guest Expectations Impressing Your Guests With Excellence:

This superb online training course on Exceeding Guest Expectations is ideal for anyone who would like to learn how to provide exceptional customer service and impress their guests.

Completing this online course will help you to continue your professional development and career progression from the comfort of your own home.

This course specifically caters to the needs of the hospitality industry and is ideal for those who already work in a customer facing environment wishing to enhance their customer service skills.

You will become more knowledgeable and gain an invaluable understanding of guest needs and learn how to make a guest feel special by going above and beyond of what is expected.

Not only will you learn to anticipate your guests’ needs you will recognize how to offer solutions in a highly professional manner. Being able to anticipate your guests’ needs will help you greatly in developing your skills and stand out as an exceptional team member.

This online course enables you to navigate through previous slides in order to listen to conversations and instructions as many times as you find necessary.

Featuring professional audio voice-overs the user can listen to a native English speaker, further improving your English language skills when communicating.

All our courses are designed and created by professionals bearing in mind that learning should be interesting, fun and beneficial to the user.

All online courses are available instantly once purchased.

Topics covered:

  • What is exceeding expectations
  • What guests expect
  • Why you must stand out
  • How the Guest benefits
  • How exceeding expectations benefits you

Optimum Computer Specifications:

For the best compatibility and quality use:

  • Chrome
  • Firefox / Firefox Quantum

Avoid using Internet explorer, Microsoft edge (known to cause loading/display issues) or any browser that does not support HTML5, this will cause the course to revert to legacy flash and could display content out of alignment or incorrectly.

Recommended PC Specifications:

  • Intel core i3 dual core or above
  • Windows 7 or above
  • 4GB ram or more
  • Stable internet connection averaging 20Mb/s (2.5MB/s) or more
  • Hard drive with 1GB free for course cache when viewing
  • Ideally 10Gb + free for optimum system performance when viewing online content

When viewing a course which may be displaying incorrectly, clearing browser cache and reloading the course can solve this as the browser saves previous versions of a course if they shared the same name.

Additional entry requirements

Access to a computer

Course reference: EGEO (use this when contacting provider)

Course info
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Qualification:

Qualification awarded by the course provider

UK

UK qualification

This course is offered to anyone in the world, but its qualification is only relevant in this country.

Study Hours:

Variable - to suit the learner

Level:

Beginner Intermediate Advanced

Virtual help:

No attendance for this course

Course type:

Online course

Total time for completion:

No time limit

£19.95
per course

Other Customer Service training courses

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Duration: 8 Hours

Multiple levels

Certificate of Attendance

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