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This superb online training course on Exceeding Guest Expectations is ideal for anyone who would like to learn how to provide exceptional customer service and impress their guests.
Completing this online course will help you to continue your professional development and career progression from the comfort of your own home.
This course specifically caters to the needs of the hospitality industry and is ideal for those who already work in a customer facing environment wishing to enhance their customer service skills.
You will become more knowledgeable and gain an invaluable understanding of guest needs and learn how to make a guest feel special by going above and beyond of what is expected.
Not only will you learn to anticipate your guests’ needs you will recognize how to offer solutions in a highly professional manner. Being able to anticipate your guests’ needs will help you greatly in developing your skills and stand out as an exceptional team member.
This online course enables you to navigate through previous slides in order to listen to conversations and instructions as many times as you find necessary.
Featuring professional audio voice-overs the user can listen to a native English speaker, further improving your English language skills when communicating.
All our courses are designed and created by professionals bearing in mind that learning should be interesting, fun and beneficial to the user.
All online courses are available instantly once purchased.
Optimum Computer Specifications:
For the best compatibility and quality use:
Avoid using Internet explorer, Microsoft edge (known to cause loading/display issues) or any browser that does not support HTML5, this will cause the course to revert to legacy flash and could display content out of alignment or incorrectly.
Recommended PC Specifications:
When viewing a course which may be displaying incorrectly, clearing browser cache and reloading the course can solve this as the browser saves previous versions of a course if they shared the same name.
Access to a computer
Qualification awarded by the course provider
This course is offered to anyone in the world, but its qualification is only relevant in this country.
Variable - to suit the learner
Beginner Intermediate Advanced
No attendance for this course
Total time for completion:
No time limit
Duration: 8 Hours
Certificate of Attendance
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