Effective Business Communication

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Course description

Effective Business Communication:

This is a business English course aimed at secretarial, bookkeeping and administration staff, popular with both UK and overseas students.

In approximately 20 hours of self-paced study time at Pitman Training in Holborn, you can learn to be much more effective in the written word, on the phone, face to face and in presentations.

Our students with English as a second language find this course particularly helpful.

Whatever your background, your confidence will grow as you understand how to make the most of your communication skills.

The course covers 8 key lessons:

  • Lesson 1: Become familiar with the course content, know about different sorts of communication, construction of a sentence, sentence structure, subject and verb agreement, correct use of punctuation, know about common errors, including use of the apostrophe.
  • Lesson 2: Use the appropriate tone for a letter, know to use positive words and phrases, using non-sexist language in writing, avoiding clich├ęs and jargon, know about the plain English Campaign, better business letters.
  • Lesson 3: Know about the style of writing including short words, sentences and paragraphs, know the correct layout for letters, writing letters from draft through to final copy, know how to proofread effectively, know about proofreading symbols.
  • Lesson 4:Writing a letter of complaint, a letter of apology, a circular letter and a thank you letter.
  • Lesson 5: Be familiar with the format of a curriculum vitae, know how to write a job application letter, learn how to write notes, notices, memos and fax forms, know how to design and about the use of leaflets, learn about envelope sizes and uses of different paper.
  • Lesson 6: Learn about E-mail, learn about net acronyms, netiquette, how to set out a business email and how to format and present web pages.
  • Lesson 7: Know how to communicate effectively on the telephone, about non-verbal communication such as body language and dress, learn about video conferencing and the advantages of personal networking.
  • Lesson 8: Understand how to alleviate fears when doing a presentation, learn how to structure and prepare a presentation, know how to use your voice for effective communication and learn about non-verbal communication in a presentation.

How We Train

Start anytime - even today!

Our training is really flexible, and our fantastic opening hours mean you can come in and study during the day, evenings, on Saturdays - you decide when you study.

If you choose to study at our Pitman Training Centre in Holborn, you'll benefit from the expert support of our friendly team of trainers.

And, if you study from home, our training team are only an email or phone call away if you get stuck.

If you need to find out more about the course before you book, simply send us an enquiry and we'll get back to you with more information within one working day.

Additional entry requirements

Participants must have Intermediate English language skills.

Training for employers

This course has been specifically designed for companies training their employees.

Course info


Qualification awarded by the course provider


UK qualification

This course is offered to anyone in the world, but its qualification is only relevant in this country.

Study Hours:

14 hours



Virtual help:

Monday to Friday, in line with centre

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Course type:

Online course

Total time for completion:

No time limit

per course

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  • Effective Business Communication by PITMAN-TRAINING HIGH HOLBORN on Hotcourses

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