/
/
/
/

Diploma in Customer Service

(4.5)54 reviews
Recent reviews of this course provider

It was a lovely experience.

I didn't think that such much knowledge can be enclosed in a short training cour...more

See all reviews
Trusted provider
Top rated provider

This badge shows that the course provider you are looking at has scored on average 4 or more out of 5 stars from at least 30 other users who have taken the time to post a review on Hotcourses

Add to shortlist

https://www.hotcourses.com/courses-by-subject/Diploma-in-Customer-Service-courses/57108638/

Course description

Diploma in Customer Service:

Course Overview

Diploma in Customer Service

Give your career a boost with the well-recognised Global Edulink’s Diploma in Customer Service. Global Edulink, as a leading training course provider in the UK, have created this excellent course which will allow you to improve your Customer service skills and demonstrate to employers and recruiters that you are able to provide customer service duties to the highest standards.

The Diploma in Customer Service will develop knowledge and skills in key areas such as how to deliver the best customer service, customer retention, resolving customer problems, business principles, and managing your own performance and professional development.

Course Curriculum

1. Customer service principles

2. Customer service essentials

3. Setting customer service goals & objectives

4. Communication skills for customer service

5. Customer service techniques

6. How to manage customer service team

7. Improving your customer service leadership

8. Leading customer service team

9. Teamworking and team building

10. Handling customer complains

11. How to work with unhappy customers

12. How to gain back lost customers

13. Telephone techniques

14. Telephone etiquette

15. Telephone customer service

16. Power of telephone courtesy

17. Internal customer service

18. Customer service at call centres

19. Social intelligence

20. Negotiation skills

21. Time management

22. Work life balance

23. Stress management at workplace

24. Safety in the work place

√ Who is this course for?

This qualification gives learners the opportunity to develop the skills and knowledge needed to deliver customer service in a range of industries

This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets
The qualification is a competence based qualification and is suitable for a wide range of candidates in employment who wish to enhance their career prospects

√ Course Description:

This Diploma course of Customer Service is comprehensive and is designed to cover the key areas listed below in the curriculum section. This course has been designed for 80 guided learning hours.

√ Method of Assessment:

At the end of the course learners will also take an online multiple choice question assessment tests. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.

√ Certification:

Successful candidates will be awarded “Diploma in Customer Service”.

√ Career Path:

There are different paths in which your career could develop, and this qualification could help you achieve a career in the following roles:

  • Contract Centre Supervisor
  • Customer Service Team Leader
  • Customer Relations Advisor
  • Hotel Manager
  • Sales Manager

Benefits you will gain:

  • High quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • 24/7 Access to the Learning Portal.
  • Benefit of applying NUS extra Discount Card.
  • Recognised Accredited Qualification.
  • Excellent customer service and administrative support.

Additional entry requirements

This course is available to all students, of all academic backgrounds. However, a sound academic background would be an advantage. Learners should be ages 16 or over to undertake the qualification. Good understanding of English language, literacy, numeracy and ICT are required to attend this course.

Awarding body

CPD

Training for employers

This course has been specifically designed for companies training their employees.

Course info

Qualification:

Non-accredited external qualification

UK

UK qualification

This course is offered to anyone in the world, but its qualification is only relevant in this country.

Study Hours:

75 hours

Level:

Beginner Intermediate Advanced

Virtual help:

Please feel free to contact us if you

View more

Course type:

Online course

Total time for completion:

365 days

£69 ( 0% off )

£69
per course

Other Customer Service training courses

Customer Service Essential Training Level 2

Global Edulink

Duration: 40 hours

Intermediate

External awarded qualification - non-accredited

Customer Service for Fashion Shops

Global Edulink

Duration: 30 hours

Beginner

Course Provider Diploma/Certificate/Award

View 10 courses

Summary of all course reviews for Global Edulink

54 reviews

(74%)
(15%)
(4%)
(7%)

Average student ranking

Course reviews

This course currently has no reviews.

Write a review

Course photos

  • Diploma in Customer Service by Global Edulink on Hotcourses
Add to shortlist

You might like...

Others viewed...