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Delivering Exceptional Customer Service

(5.0)1 review
Recent reviews of this course provider

Fantastic course with an exceptional trainer

The course was all I had hoped for and more - we booked an in house course for a...more

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https://www.hotcourses.com/courses-by-subject/Delivering-Exceptional-Customer-Service-courses/56595836/

Course description

Delivering Exceptional Customer Service:

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.

What Will Students Learn?

  • Demonstrate a customer service approach
  • Understand how your own behavior affects the behavior of others
  • Demonstrate confidence and skill as a problem solver
  • Apply techniques to deal with difficult customers
  • Make a choice to provide customer service

What Topics are Covered?

  • What is customer service? Who are your customers?
  • Meeting expectations
  • Setting goals
  • Communication skills and telephone techniques
  • Dealing with difficult customers and people
  • Dealing with challenges assertively
  • Dealing with stress
  • The first critical element: A customer service focus
  • The second critical element: Defined in your organization
  • The third critical element: Given life by employees
  • The fourth critical element: Be a problem solver
  • The fifth critical element: Measure it
  • The sixth critical element: Reinforce it

We currently offer different delivery methods, eLearning, distance learning and instructor led onsite courses for up to 15 participants.

Additional entry requirements

Open to all

Training for employers

This course has been specifically designed for companies training their employees.

Course reference: CSC131 (use this when contacting provider)

Course info

Location:

Portsmouth, PO3 5EJ, You study this on your computer

Time:

Any time, During the day

Duration:

By arrangement

Attendance:

Customised to suit your needs, Distance without attendance , Online

Qualification:

Certificate of Attendance

Level:

Beginner Intermediate Advanced

From: £39

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View 5 courses

Summary of all course reviews for Churchill Square Training & Development Ltd

1 review

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Reviews of other courses at Churchill Square Training & Development Ltd

churchill-square-consulting-ltd

Fantastic course with an exceptional trainer
5 5
Hotcourses
by Rob - May 2019

The course was all I had hoped for and more - we booked an in house course for a group of our buyers and the course content was tailored to exactly what we wanted. We had a great balance of theory and also plenty of interactive activities that made the day really worthwhile.

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