/
/
/

Customer service

(5.0)4 reviews
Recent reviews of this course provider

Great course

Really enjoyed this section and a real eye opener as to what stafff really value...more

See all reviews
Add to shortlistShortlisted by 19 people

https://www.hotcourses.com/courses-by-subject/Customer-service-courses/56732010/

Course description

Customer service:

This cost effective enjoyable, interactive workshop will increase all delegates understanding of the importance of every single interaction with a customer in order that they may represent their company with warmth in a professional way.

The day will be a mixture of theory, discussion and practical exercises.

We offer a great guarantee. You'll be happy or we won't invoice you.

Although this course can be customised to suit your requirements, it would often cover the following areas:

  • What is customer service?
  • Some facts about customer care
  • So what do customers expect?
  • The difference between face to face and telephone communication
  • Guidelines for excellent telephone behaviour
  • Communicating well via email
  • Handling complaints
  • Taking messages

The price of this course includes:

  • Planning
  • Preparation
  • Design
  • Delivery
  • Feedback
  • Phone support
  • Training packs
  • Free customer care business guide

The cost of the venue is not included

We will, of course, run the course at a time and venue to suit you and your business.

This enjoyable, interactive workshop will increase all delegates understanding of the importance of every single interaction with a customer in order that they may represent their company with warmth in a professional way. If you're not completely satisfied,you wont be invoiced.

Additional entry requirements

There are no entry requirements for this course.

Training for employers

This course has been specifically designed for companies training their employees.

Course reference: 56326088 (use this when contacting provider)

Course info
115 views

Location:

Can be taught anywhere in Aberdeen, Altrincham, Bakewell, Bangor, Barnsley + 89 more

Time:

During the day or In the evening

Duration:

By arrangement

Attendance:

Customised to suit your needs

Qualification:

Certificate of Attendance

From: £500

Other Customer Service training courses

Customer care

Training Works (You'll be happy or we won't invoice you)

Duration: Variable

Certificate of Attendance

2- 3 day Customer Service Training Program (You'll be happy or we won't invoice you)

Training Works (You'll be happy or we won't invoice you)

Duration: Variable

Certificate of Attendance

View 2 courses

Summary of all course reviews for Training Works (You'll be happy or we won't invoice you)

4 reviews

(100%)

Average student ranking

Course reviews

This course currently has no reviews.

Write a review

Ask a question

Get course info