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Customer care

(5.0)4 reviews
Recent reviews of this course provider

Great course

Really enjoyed this section and a real eye opener as to what stafff really value...more

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https://www.hotcourses.com/courses-by-subject/Customer-care-courses/56732008/

Course description

Customer care:

This enjoyable, interactive workshop will increase all delegates understanding of the importance of every single interaction with a customer in order that they may represent their company with warmth, in a professional way.

The day will be a mixture of theory, discussion and practical exercises.

We offer a great guarantee. You'll be happy or we won't invoice you.

Although this course can be customised to suit your requirements, it would often cover the following areas:

  • What is customer care?
  • Some facts about customer care
  • So what do customers expect?
  • The difference between face to face and telephone communication
  • Guidelines for excellent telephone behaviour
  • Communicating well via email
  • Handling complaints
  • Taking messages

The price of this course includes:

Planning

Preparation

Design

Delivery

Feedback

Phone support

Training packs

Email copy of the training pack by request

Full copy write of the materials for use with future staff

Free customer care business guide upon request

The cost of the venue is not included

We will, of course, run the course at a time and venue to suit you and your business.

We offer a great guarantee. If youäó»re not satisfied with the training, you wonäó»t be invoiced.

Additional entry requirements

There are no entry requirements for this course.

Training for employers

This course has been specifically designed for companies training their employees.

Course reference: 56326086 (use this when contacting provider)

Course info

Location:

Can be taught anywhere in Aberdeen, Altrincham, Bakewell, Bangor, Barnsley + 89 more

Time:

During the day or In the evening

Duration:

By arrangement

Attendance:

Customised to suit your needs

Qualification:

Certificate of Attendance

From: £500

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