This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets. Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.
Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including:
Our online programme is well designed so that you feel same as you are in the classroom. This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week in 365 days (12 months). Effective support service, and study materials including step by step guided tutorial videos build your confidence to study well and guide you to secure your qualification.
This Customer Service Training course is comprehensive and is designed to cover the following key areas. This course has been designed for 30 guided learning hours.
1. CUSTOMER SERVICE PRINCIPLES
2. CUSTOMER SERVICE ESSENTIALS
3. SETTING CUSTOMER SERVICE GOALS & OBJECTIVES
4. COMMUNICATION SKILLS FOR CUSTOMER SERVICE
5. CUSTOMER SERVICE TECHNIQUES
6. HOW TO MANAGE CUSTOMER SERVICE TEAM
7. IMPROVING YOUR CUSTOMER SERVICE LEADERSHIP
8. LEADING CUSTOMER SERVICE TEAM
9. TEAM WORKING AND TEAM BUILDING
10. HANDLING CUSTOMER COMPLAINS
11. HOW TO WORK WITH UNHAPPY CUSTOMERS
12. HOW TO GAIN BACK LOST CUSTOMERS
13. TELEPHONE TECHNIQUES
14. TELEPHONE ETIQUETTE
15. TELEPHONE CUSTOMER SERVICE
Method of Assessment:
At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.
Successful candidates will be awarded a certificate for Customer Service Training.
Why Choose Us?
Who is this course for?
There are different paths in which your career could develop. You can be a;
There is no experience or previous qualifications required for enrolment in this course. It is available to all students, of all academic backgrounds. Learners should be ages 16 or over to undertake the qualification. Good understanding of English language, literacy, numeracy and ICT are required to attend this course.
Qualification awarded by the course provider
This course is offered to anyone in the world, but its qualification is only relevant in this country.
Beginner Intermediate Advanced
No attendance for this course
Total time for completion:
£249 ( 90% off )