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Customer Service Training: Managing Customer Service

(5.0)1 review
Recent reviews of this course provider

Fantastic course with an exceptional trainer

The course was all I had hoped for and more - we booked an in house course for a...more

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https://www.hotcourses.com/courses-by-subject/Customer-Service-Training-Managing-Customer-Service-courses/56595838/

Course description

Customer Service Training: Managing Customer Service:

The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This workshop will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.

What Will Students Learn?

  • Identify ways to establish links between excellence in customer service and your business practices and policies.
  • Develop the skills and practices that are essential elements of a customer service-focused manager.
  • Recognize what employees are looking for to be truly engaged.
  • Recognize who the customers are and what they are looking for.
  • Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.

What Topics are Covered?

  • The six critical elements of customer service
  • Understanding leadership
  • Managing performance
  • Onboarding and orientation
  • Five practices of leadership

We currently offer different delivery methods, eLearning, distance learning and instructor led onsite courses for up to 15 participants.

Additional entry requirements

Open to all

Training for employers

This course has been specifically designed for companies training their employees.

Course reference: CSC132 (use this when contacting provider)

Course info

Location:

This is a distance learning course

Time:

Any time

Duration:

By arrangement

Attendance:

Distance without attendance , Online

Qualification:

Certificate of Attendance

Level:

Beginner Intermediate Advanced

From: £39

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View 5 courses

Summary of all course reviews for Churchill Square Training & Development Ltd

1 review

(100%)

Average student ranking

Reviews of other courses at Churchill Square Training & Development Ltd

churchill-square-consulting-ltd

Fantastic course with an exceptional trainer
5 5
Hotcourses
by Rob - May 2019

The course was all I had hoped for and more - we booked an in house course for a group of our buyers and the course content was tailored to exactly what we wanted. We had a great balance of theory and also plenty of interactive activities that made the day really worthwhile.

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