This course has been designed for those who understand the importance of improving their customer service in the long term and is suited to those who deal with managing customer service or customer relationships; customer service professionals, service agents, front-line workers, managers, supervisors and business professionals who interact with customers and wish to improve both their skills and organisational success. It enables participants to understand the impacts and effects of poor customer service and become more aware of the link between good customer service and organisational success; to generate ideas to make improvements to the way they work with and respond to their customers; to understand and meet the ever-increasing needs of their customers etc. It covers topics such as An Introduction to Customer Service, Essential Customer Service Communication Skills, Calming Upset Customers, Telephone-Based Customer Service, and Time and Stress Management.
This course has been specifically designed for companies training their employees.
London, W6 8DA
Certificate of Attendance
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