Customer Service Level 2 Certificate

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Course description

Customer Service Level 2 Certificate:

We’ll provide you with the knowledge of how to deliver excellent customer

service, meet your customers’ needs and give a great customer experience.

This qualification enables you to develop existing skills and gain knowledge of key areas for efficient customer service, such as communicating with customers and handling customer information. This course is suitable for anyone who is interested in customer service, and those who are hoping for career progression or employment opportunities in the customer service industry.

Progression: Business and Administration NVQ

This qualification is designed for people who are employed in a customer service role or for those wishing to progress into a role which features Customer Service.

Additional entry requirements

Level 1

Training for employers

This course has been specifically designed for companies training their employees.

Course info


Qualification awarded by the course provider

Study Hours:

Variable - to suit the learner


Beginner IntermediateAdvanced

Virtual help:

No attendance for this course

Course type:

This is a distance learning course

Total time for completion:

No time limit

Please check with the college or instructor for the most accurate details on price

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