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Customer Service Diploma

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https://www.hotcourses.com/courses-by-subject/Customer-Service-Diploma-courses/57062480/

Course description

Customer Service Diploma:

If you wish to implement an effective customer care programme in your organisation or simply want to develop skills for a rewarding career in customer service roles this diploma course is ideal for you. Providing efficient customer care is vital for every business. This Customer Care Diploma course teaches essential elements of customer service and explains how these can be implemented for the success of a business. The course also covers dealing with difficult situations, the importance/value of customer feedback and how to handle complaints in an effective and beneficial manner.

Key topics include; the process of listening to, questioning and confirming customers’ needs, leadership styles, the fundamentals of creating customer-focused environments , the value of reward and recognition schemes , development of a customer service strategy , techniques for building long-term customer relations, techniques for turning an unprofitable customer into a profitable customer, employee satisfaction and its resulting impact on customer service.

Learning Outcomes

On successful completion of this course the learner will be able to;

Discuss overview of key customer service elements
Investigate the process of listening to, questioning and confirming customers’ needs.
Explore a variety of leadership styles, the fundamentals of creating customer-focused environments and the value of reward and recognition schemes
Understand how to develop a customer service strategy
Learn how to effectively introduce a new program to current employees.
Explore a variety of effective training and development methods
Improve your communication skills to strengthen relationships and interactions with customers and colleagues
Develop the knowledge and principles that underpin outstanding customer care
Explore techniques for building long-term customer relations
Discuss how to turn an unprofitable customer into a profitable customer.
Explore the true value and impact of listening to customers
Discuss how to professionally handling complaints from a business perspective
Explore the relationship between employee satisfaction and its resulting impact on customer service.
Gain or develop key transferrable skills applicable in a range of industries and sectors.

Couse Syllabus:

Module 1 - Introduction to Customer Services

Module 2 - Understanding Your Customers

Module 3 - What is a Customer Focused Organisation?

Module 4 - Developing Customer Service Strategy

Module 5 -Implementing a Service Excellence Strategy

Module 6 - Training and Development for Customer Service

Module 7 – The Importance of Effective Communication

Module 8 - Building Long-Term Customer Relations

Module 9 - Dealing with Unprofitable Customers

Module 10 - Importance of Customer’s Feedback

Module 11 - Complaints Handling

Module 12 -Empowerment & Ownership

Additional entry requirements

There is no particular entry requirement. We do not ask for any previous qualification or experience. Students of all age and academic background can enrol on this course.

Training for employers

This course has been specifically designed for companies training their employees.

Course info

Qualification:

Qualification awarded by the course provider

UK

UK qualification

This course is offered to anyone in the world, but its qualification is only relevant in this country.

Study Hours:

Variable - to suit the learner

Level:

BeginnerIntermediate Advanced

Virtual help:

No attendance for this course

Course type:

Online course

Total time for completion:

No time limit

£560 ( 82% off )

£99
per course

More info on price: On course completion students can claim accredited certificate by paying £99 accreditation fee. Certificate postal charges will be £9.

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Customer Service Diploma

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Duration: 260 hours

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