Customer Relationship Management: Whether you own your own small business or work in a customer-focused role for a large organisation, you will know that excellent customer relations are the key to fostering customer loyalty and ultimately gaining the edge on the competition. This great value short online course is expertly designed to teach you all you need to know to provide the best customer experience possible to boost your business’s success or get that promotion. The course is split into five modules. After you define exactly what customer relationship management is, you’ll move on to focusing on your own interpersonal skills and how these can be improved and implemented to encourage loyalty from customers. There is also an emphasis on how to deal with problems and the different situations you may encounter when dealing with customers. All learning takes place online, meaning it’s easily achievable for busy business owners, employees and those who wish to launch a career where they will deal with customers on a day-to-day basis. There are no deadlines to meet or weekly class to attend, leaving you free to focus on your learning at the time and pace that suits you best.
Additional entry requirements