Customer Care: Customers are at the core of every business and industry, so it’s important to nurture good relationships with them by learning how to deal with different customer facing situations. If you deal with customers directly, the knowledge you’ll gain from this course can help you succeed in your position, and in your day to day communication too. When you have completed this course you will have a good overview of how to deal with customers in different situations, and provide the best customer care every day. You’ll learn how to apply the customer-led approach in the workplace, be friendly and effective with customers and clients, and interact with customers in a positive way. You’ll also improve your body language and listening skills with our detailed advice, and be able to make a confident first impression. The knowledge you’ll gain from this course will stand you in good stead for current or future career plans, whether you are looking to progress in your current job, or take on something new. You will learn customer care tips and skills in a flexible and affordable way, on an e-learning system that is designed to support you throughout your learning journey.
Additional entry requirements