Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical three-day workshop.
What Will Students Learn?
What Topics are Covered?
Open to all
This course has been specifically designed for companies training their employees.
Where do you want to study this course?
Portsmouth, PO3 5EJ, This is a distance learning course
Any time, During the day
Customised to suit your needs, Distance without attendance , Online
Qualification awarded by the course provider
Beginner Intermediate Advanced
The course was all I had hoped for and more - we booked an in house course for a group of our buyers and the course content was tailored to exactly what we wanted. We had a great balance of theory and also plenty of interactive activities that made the day really worthwhile.
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