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CUSTOMER SERVICES AND CARE INTRODUCTORY TRAINING COURSE

Barony Consulting Group Limited View more Customer Service training courses
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https://www.hotcourses.com/courses-by-subject/CUSTOMER-SERVICES-AND-CARE-INTRODUCTORY-TRAINING-COURSE-courses/57429042/

Course description

CUSTOMER SERVICES AND CARE INTRODUCTORY TRAINING COURSE:

Customer service is the key to an organisation’s professional image and is therefore vital to any organisation’s success. The aim of this course is to introduce participants to the basics of customer service and care. Participants will be introduced to the key aspects of customer service, customer needs and expectations, the basics of good interpersonal communication, the purpose and impact of effective customer service and how to deal with irate customers. The course has a strong practical and interactive focus to ensure practical results.

Objectives:

Understanding the role of customer service
Understanding customer needs and expectations
To improve interpersonal communication skills
To handle complaints and irate customers effectively

Content:

The Basics of Customer Service and Customer Care
Customer Needs and Expectations
The Keys to Good Interpersonal Communication
Barriers to Effective Communication
Basics of Positive Assertive Behaviour
Dealing with Complaints and Irate Customers
Practical Customer Care

Additional entry requirements

Open Entry

Training for employers

This course has been specifically designed for companies training their employees.

Course info
Start Date: No future start dates currently available

Location:

London, WC2H 9JQ

Time:

9:30am - 4:30pm

Duration:

1 Day

Attendance:

Part time day

Qualification:

Certificate of Attendance

Level:

BeginnerIntermediateAdvanced

From: £360

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