Business Writing (You'll be happy or we won't invoice you)

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Course description

Business Writing (You'll be happy or we won't invoice you):

Every piece of written communication makes an impact – good, bad or average. They tell the reader not just their content but also about the writer themselves. We can judge, and sometimes misjudge, not only the writer but also the whole organisation by a single piece of written communication.

An email is often just a fast letter, yet a lot of misunderstandings are caused with email. Confusion and hurt feelings often needlessly arise and communication can be poor.

This enjoyable, interactive workshop is suitable for anyone who regularly sends letters and email, but feels that the quality of their message could be improved. The session will be a mixture of theory, practical exercises and discussion and the course content will include the following:

Example agenda

  • Communicating well – an introductory discussion
  • What is a poor email? – a truthful look at the mistakes that are regularly made when writing emails
  • What is a good email? - a discussion of what it means to write a really good email
  • Keeping it short and simple - how to shorten your communication to make it easier to read
  • Punctuation - where to put those commas, colons and apostrophes
  • Checking the readability of written communications -how to check that your writing will be easy to read and digest by the reader
  • A standard layout – clear guidelines on how to layout your email
  • An example template – a visual example of what a good email looks like
  • Email writing exercise – chance to practice your skills
  • Writing in a clear style -how you can make your email shine
  • Hints and tips – some final words of advice
  • Final exercises – more chance to embed your new knowledge

Additional entry requirements

There are no entry requirements for this course.

Training for employers

This course has been specifically designed for companies training their employees.

Course reference: 56326080 (use this when contacting provider)

Course info


Can be taught anywhere in Aberdeen, Altrincham, Bakewell, Bangor, Barnsley + 89 more


During the day or In the evening


By arrangement


Customised to suit your needs


Certificate of Attendance

From: £500

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