Apprenticeship in Team Leading - Intermediate

West Thames College
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Course description

Apprenticeship in Team Leading - Intermediate:

Good team leaders and managers are essential to any organisation. They inspire better performance and motivate others to succeed. Employers that invest in leadership development benefit from a more open, trusting and cohesive team environment, and profit from improved communication between individuals and a healthy group dynamic.

This 12 month apprenticeship offers career progression to a more senior role with supervisory responsibilities.

You must achieve a minimum of 40 credits to achieve this qualification. Some units are mandatory and some you may choose with the agreement of your employer and assessor. Your assessor will go through these units with you and your employer in more detail and discuss how the credits work so you can achieve your qualification successfully. Your assessor will visit you in the workplace to assess you to ensure that you meet the minimum national standards.

Units covered:


  • Manage personal performance and development
  • Communicate work-related information
  • Lead and manage a team
  • Principles of team leading
  • Understand business.

Optional – Group B: One of the units from this group must be chosen.

  • Develop working relationships with colleagues
  • Contribute to meetings in a business environment
  • Principles of equality and diversity in the workplace
  • Promote equality, diversity and inclusion in the workplace
  • Manage individuals’ performance
  • Chair and lead meetings
  • Encourage innovation
  • Manage conflict within a team
  • Procure products and/or services
  • Collaborate with other departments
  • Participate in a project.

Optional – Group C: One of the units from this group must be chosen.

  • Health and safety procedures in the workplace
  • Store and retrieve information
  • Handle mail
  • Employee rights and responsibilities
  • Deliver customer service
  • Understand customers
  • Resolve customer service problems
  • Negotiate in a business environment
  • Develop a presentation
  • Deliver a presentation
  • Resolve customers’ complaints.

You will also complete courses in:

  • Level 2 Certificate in Team Leading Knowledge Qualification
  • Personal learning and thinking skills
  • Maths functional skills level 1
  • English functional skills level 1
  • ICT functional skills level 1
  • Employment rights and responsibilities.

Additional entry requirements

For the Intermediate Apprenticeship programme, you should be 16 years or older, working in a junior team leading role within a business organisation, with a strong commitment towards gaining the skills and quali cations you need to help you progress in your career. You should be working at least 30 hours per week in one of the following roles: Team leader; Shift leader; Charge hand; Section leader. Please note, you need to have a job before applying for an apprenticeship. Please view the Apprenticeships tab on our website to view current vacancies.

Awarding body


Course info
Start Date: Wed 01st May 2019
MAY 2019
Sun Mon Tue Wed Thu Fri Sat
JUNE 2019
Sun Mon Tue Wed Thu Fri Sat


Isleworth, TW7 4HS


12 months


Full time


Young Apprenticeship/Apprenticeship at Level 2


Beginner IntermediateAdvanced

This course might be free

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