An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team.
CPD Value 5.5 Hours
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry - Benefits
Understand the key elements of outstanding customer service.
Recognise the huge role of product knowledge in advanced customer service skills and how to utilise this to your customers delight.
How to develop an awareness of competitors and how to use this to improve your own service.
Developing advanced communication skills. Understanding responses that delight and negative phrases to avoid.
Using current case studies, examine which businesses provide the best customer service and how that can be applied to the leisure industry
Recognise and develop selling skills to promote our services
Feedback forms. What works? How to ensure customer feedback.
Understand effective complaint handling formulas that resolve every time.
Where do you want to study this course?
Birmingham, B4 6GA, Bristol, BS1 6DZ, Edinburgh, EH1 1SU, Leeds, LS12 1BE, London, EC3N 1LS + 2 more
9:30am - 5:00pm
Part time day
Certificate of Attendance
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