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https://www.hotcourses.com/courses-by-subject/Advanced-Customer-Service-for-the-Public-Sector-courses/56419664/

Course description

Advanced Customer Service for the Public Sector:

An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team.

CPD Value 5.5 Hours

Advanced Customer Service for the Public Sector - Benefits

Understand the key elements of outstanding customer service
Recognise the huge role of product knowledge in advanced customer service skills and how to utilise this to your customers delight
How to develop an awareness of competitors and how to use this to improve your own service
Using current case studies, examine which private businesses provide the best customer service and how that can be applied to the public sector.

Additional entry requirements

None

Course info
Start Date: Wed 31st July 2019
START DATES
JULY 2019
Sun Mon Tue Wed Thu Fri Sat
SEPTEMBER 2019
Sun Mon Tue Wed Thu Fri Sat

Location:

Birmingham, B4 6GA, Bristol, BS1 6DZ, Edinburgh, EH1 1SU, Leeds, LS12 1BE, London, EC3N 1LS + 2 more

Time:

9:30am - 5:00pm

Duration:

1 day

Attendance:

Part time day

Qualification:

Certificate of Attendance

Level:

BeginnerIntermediate Advanced

From: £410

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