Training Works (You'll be happy or we won't invoice you)

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Great course

Really enjoyed this section and a real eye opener as to what stafff really value...more

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Course provider overview


Introduction to Training Works (You'll be happy or we won't invoice you)

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"Engaging staff and management training to help your people be more effective at work. You'll be happy, or we wont invoice you."


Training Works offers staff and management training to help your organisation become more effective.

Guarantee  With Training Works, you will be satisfied with our excellent training - or we won't invoice you.

Background  Training Works can help your staff and managers. We know the challenges that face staff, supervisors and managers on a daily basis.  We recognise that very often organisations will see the potential in a member of staff and promote them, without being able to give them the training and support they need to do a great job.

That's where Training Works comes in.  We offer outstanding training to give your teams the confidence, skills and knowledge to enhance your business and increase profits.

Free customer service guide  Also, do feel free to ask for your free copy of our customer service booklet.  We just need to know who and where to send it to and we'll pop it in the post..

Experience  Since 1998,Training Works has worked for large organisations like Pirelli, Sellafield, Newcastle University, The NHS, The Civil Service and Lucite International. We have also enjoyed helping many smaller and medium-sized organisations to improve their performance, through the performance of their people.

Testimonials  Here are just three of our hundreds of testimonials from happy customers:

1.  The training was excellent.  Completely relevant for our organisation.  The style was engaging and the materials were easy to understand.

Customer service skills (Mencap, Manchester)

2.  Marylou delivered a fantastic management course to our middle managers who found it interesting and engaging.  More importantly they learned skills that they could put into immediate use to offer a better service to our customers

What is management? (Yorkshire Water,Bradford)

3.  I just wanted to say thank you for the recent session in dealing with difficult issues.  I appreciate the changes you were able to make to the standard agenda and feel that these were extremely well covered in a short space of time.

My reception team thought it was excellent. 

Thanks again

Dealing with difficult situations (Parkside Medical Practice, Nottinghamshire)

Courses Offered:

  • Communication skills
  • Assertiveness at work
  • Customer care
  • Customer service
  • Dealing with difficult people and situations
  • Interpersonal skills
  • Letter and report writing skills
  • Presentation skills
  • Report writing skills
  • Selling skills
  • Teambuilding
  • Telephone skills
  • Writing effective emails
  • Having constructive conversations with your team
  • Induction training
  • How to run effective team meetings
  • Training and Coaching Skills
  • How to improve your rating on Trip Advisor
  • What is management?
  • Managing performance
  • Further management skills
  • Motivating your workforce
  • Managing performance,
  • and using appraisals
  • Mentoring Skills
  • Coaching for performance
  • Time management, planning and delegation
  • Appraisal skills (can be run over one or two days)

We’re happy to you to help you decide the best way to move forward in terms of content, timings, dates, group sizes etc so do get in touch.

To find out more about how we can help you, call, text or email.  We'd love to help.

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Contact details

For experienced staff and management training contact us at Training Works.

If you're not satisfied with our excellent training - we wont invoice you.

Training Works

The Stables

Crown Yard




Landline:  01629 824959

Mobile: 07967703802