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NEWCASTLE CITY LEARNING

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Overview

Newcastle City Learning is a part of the People Directorate of Newcastle City Council and it's our job to give you the opportunity to get involved in lifelong learning. Whether it's to improve your job prospects, develop a skill or hobby or learn for fun, we are here to offer you helpful advice on the best course to suit your needs. We believe that everyone should be able to access the skills that they need for work, and have new enterprise training and career development programmes too. Learning can also improve health and wellbeing, increase confidence and help you achieve your potential.

Enrolling is easy too; you can log on to our on-line booking service, call our freephone telephone number, or visit any of our learning centre receptions. Whichever route you take, our staff will happily offer you detailed information, advice and guidance to make the right choice for you.

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What's on offer

Welcome to  Newcastle City Learning

Did you know that spending a few hours a week taking a class could improve your job prospects, boost your confidence, introduce you to new friends, and help you achieve your goals? Whether it's to better support your children in their learning, to change career, or even to start your own business, we can help you gain the skills and qualifications you need to make real progress.

We offer an extensive range of courses at days/evenings and times to suit, with so many subjects to choose from - Arts, ICT, Beauty, Languages, History, Counselling, First Aid, Exercise and Dance, Family Learning, English, maths and English for Speakers of Other Languages - the list goes on and on. We also offer apprenticeships and diplomas that will enable you to go on to University through our Access to Higher Education Programme.

Our tutors are highly qualified and experienced and we offer courses from entry level to beginners, onto advanced levels. We aim to offer progression wherever possible and encourage feedback from our learners to help us continually develop our programmes.

Enrolling is easy, through our website, in our centres or by calling us on 0800 073 0911. Our friendly staff can provide information, advice and guidance about the wide range of learning opportunities available, along with details of the financial support we can offer, and how to take advantage of an Advanced Learning Loan to pay for your course (where applicable for those aged 24+). We have lots of concessions and can help with childcare, too.

Join the many people who have reconnected with learning, gained a certificate, and made new friends by taking a course with us. We hope you find a class you are interested in, and we look forward to welcoming you to Newcastle City Learning soon.

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Support

Support

When you sign up for a class, you are asked to fill in an enrolment form. This gives us all the information we need to contact you and the details we need for our funding body (the cost of your course is subsidised by them). But it is also an opportunity for you to tell us about the support you may need to help you with your course.

You will be asked if you consider yourself to have a disability, learning difficulty or health problems. The information you give us if you say yes will only be shared with those who need to know, like your tutor. They can then discuss your needs with you, and put things in place, where possible, to make it easier for you to succeed. Disclosing this information to us as soon as possible also gives us the best chance of getting these arrangements in place for the start of your course.

We also ask everyone if they would find learning easier with support such as help with English and maths, careers guidance and course expenses and have specialist tutors who can help. By giving us as much information as you can, we will work with you in confidence to give you the best possible chance to do well. If at any time on your course you need assistance please talk to your tutor.

Finance

We have limited funds available to help people on low incomes to study. 'Discretionary Learner Support' (DLS) may be available to help with your course fees, travel costs, childcare, books and equipment.

To qualify you must:

  • claim an income based benefit and/or
  • have a household income of less than £21,000

To claim assistance with your childcare costs your child or children must be under 15 years of age, and being cared for by a registered childminder or nursery. If you get financial assistance but decide to leave before the course ends you may have to repay the money. Check with your centre to see if you can get support as there are other conditions too.

Telephone counselling

Our learners can now access a free 24 hour confidential telephone counselling hotline. Please ask any member of staff for details.

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Facilities

Facilities for learners

We have a variety of facilities for our learners to use.

  • Westgate College has the Corner Café; open from 8.30am to 2pm. There are also vending machines in the café available all day.
  • We have an internet café at Westgate College also located in the café for learners to use throughout the day. Reception staff can help you get online. There are also IT facilities for learners at the Heaton Centre.
  • Drop in IT sessions are available for all learners at Westgate College, regardless of which centre they study at. The times and dates are available from the reception staff.
  • We have a quiet room/prayer room at Westgate College for our learners to use.
  • We operate a strict no smoking policy across all our centres.
  • NUS cards are now available to Newcastle City Learning’s learners. Simply register with NUS online and quote ‘Newcastle City Learning’ as your place of study.
  • We are running a ‘borrow a book club’ to raise donations for St. Oswald’s Hospice, all learners are invited to join in. Please see learner information board at Westgate College for more details.

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Location

Newcastle City Learning at Westgate (including ESOL and Family Learning offices)
Westgate College, West Road, Fenham,
Newcastle upon Tyne, NE4 9LU.
Phone: 0191 277 3520

Westgate College opening hours
Term time: Monday to Thursday 8am - 9pm
Friday 8.30am - 4pm.
Holidays: Monday to Friday 8am - 4pm. Please note we will be closed on Bank Holidays.

Newcastle City Learning at Heaton Centre (including Skills for Life office),
The Heaton Centre, Trewhitt Road, Heaton,
Newcastle upon Tyne, NE6 5DY.
Phone: 0191 278 2818

Heaton Centre opening hours
Term time: Monday to Thursday 9am - 7pm
Friday 9am - 4pm.
Holidays: Monday to Friday 9am to 2pm. Please note we will be closed on Bank Holidays.

Newcastle City Learning at Gosforth
Gosforth Library and Learning Centre,
Regent Farm Road, Newcastle, NE3 3HD.
Phone: 0191 277 1630

Gosforth Library and Learning Centre opening hours
Term time: Monday to Thursday 9am - 8pm
Friday 9am - 4pm.
Holidays: Monday to Friday 9am to 4pm. Please note we will be closed on Bank Holidays.


Freephone Enrolment Number - 0800 073 0911
Term time: Monday to Thursday 8.30am - 6pm
Friday 8.30am - 4pm.
Holidays: Same as term time. Please note we will be closed on Bank Holidays.


 



 


 

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How to enrol

Ways to enrol

To enrol on a course phone our free enrolment number 0800 073 0911 and our staff will offer you help and advice. Alternatively, you can enrol in person at any of our centres.
 
You can also enrol for most of our courses online.
 
Payment methods 

We accept the following payment methods

  •  In person - by cash, cheque, credit or debit card, or by instalments (please ask at your centre for details)
  •  On line - by credit or debit card
  •  By telephone - by credit or debit card

If your fees are being paid by your employer please ask us about invoicing options.
 
If you are over 24 years of age, and your course is at Level 3 or above and costs more than £300 you may qualify for a 24+ Advanced Learning Loan to pay your course fees. Ask for details.
 
Do I need to bring identification?

Please bring along a form of ID such as your passport, driving licence, National Insurance card or bank, credit or debit card. Ask your centre for details of what we can accept.
 
If you can get our over 60s or concessionary rate, please bring proof when you sign up for the course. Depending on your reasons for getting the discounted rate, you may need to bring your benefit book or similar.
 
Please have your date of birth and National Insurance number available as well.
 
Can I get a refund? 

If you sign up for a course and it is cancelled before classes start or up to week 5 of the course, you will get a full refund. If a course has been running for more than 5 weeks of study when it is cancelled, you will get some of your fee back.
 
We may also give partial refunds if you have to stop taking the course for a medical or employment reason. You will need to give us either a doctor's note or a letter from your employer.
 
If you decide to withdraw from a course before you start, or part way through, we will decide whether you can have a refund. This depends on when you have let us know you don't want to continue and why you don't want to go on.
 
Please note, if you withdraw from a course and are paying by instalments, you may still need to pay your remaining instalments.
 
Do I need to have a DBS check? 

For some courses, such as Supporting Teaching and Learning in Schools, you will need a Disclosure and Barring Service (DBS) check (previously a CRB check). Please enrol for your course early so our centre staff can issue your DBS application form and submit it for processing. Placements cannot start until a satisfactory clearance certificate has been viewed by the centre. The cost of the DBS check will be included in your course fee, but you are strongly recommended to pay an additional fee, currently £13, for an annual update service to ensure portability. Our centre staff or your course tutors can give you more information.
 
Enrolment tips

  • Book early - some of of most popular courses fill up quickly, and some courses have limited places so get in touch with us to guarantee your place. For some courses you may also need a DBS check and this process takes time
  • Speed up the process - have your Unique Learner Number handy
  • Keep your details up to date - include an up to date phone number and email address so that we can get in touch with you quickly
  • Sign your form - your enrolment form is part of your agreement with us. remember to sign it so that your enrolment is not delayed

Waiting lists

  • If the course is full - you will be added to our waiting list and if a space becomes available we will contact you to let you know
  • Can't pay today - if you are unable to pay for your course at the time of enrolling at one of our centres, we will add you to our waiting list. Your place on the course will be secured as soon as you call back to pay the course fee. This way we can give you a call if the course is becoming full or if it doesn't go ahead

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Contact details

Westgate College
West Road
Newcastle upon Tyne
NE4 9LU

Tel: 0800 073 0911

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