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Here at Hotcourses, we’re keen to help you find your perfect course. We know that things don’t always run smoothly though, so if you need help, we’ve brought together some of our most frequently asked questions below. Likewise, we’re always happy to add new course providers to our site and assist those that already list our courses with us, so we’ve covered that below too. If you still can’t find the topic you need help with here, Jade or Jane from our editorial team are on hand and ready to assist on Facebook or Twitter, or if it’s not urgent, you can email us on email@example.com
Hotcourses sites allow you to search for a subject, then refine and filter your results by location (enter a town or postcode), by price, by hours of study and other things that are important for making your choice. The more you refine and filter, the more personalised the options presented will be, so tell our search engines more about what you want!
Once you have found the course or class you are looking for, then you can book directly with the provider of that course, or, if the option to book and pay online is not available from that provider, you can email them or visit their website.
Some course providers will have chosen not to list their contact details for whatever reason. In this case, you have a few options. If you’re really keen on that particular course, you might like to get in touch with us on Twitter or Facebook and we can try and chat to the course provider for you. Alternatively, you might like to try searching again and picking another class. Or, as a last resort, it might be worth just looking up the name of the course provider in the phone book, the old fashioned way.
Some providers on Hotcourses want to handle the booking directly, either because they do not take online bookings, or because their courses have complicated entry requirements that are not suited to online bookings. These providers list their web address and an option to email them for you to make enquiries directly.
No. We provide inspiration and guidance towards finding the right course but we don’t actually run any ourselves. Instead, we allow course providers to list their courses on our site. Therefore we don’t specialise in any specific subjects. We can give you general advice but you’re better off speaking to the course provider directly if you’ve got questions on that particular course.
If you have a question about a class that you have booked, then you need to direct this to the provider of the class, not to Hotcourses, using the contact details provided. Sorry, but we have no more information than that provided by the organisation or person offering the class via our websites. If you need information about things like arrival times, equipment needed for the class, cancellations or moving classes, then you need to contact the provider either using the ‘Request info’ button if they have listed one, using the contact details in your post-booking email, or, as mentioned, by looking them up in the phone book.
The time it takes for course providers to respond does vary but we usually hope that they won’t take longer than 72 hours. If it’s been longer than this and you’ve still not heard from them, drop us an email (firstname.lastname@example.org) and we’ll chase this up.
If there are entry requirements, then the course provider should list these on the detailed class listing page. If no entry requirements are stated here, then you can assume that you are eligible. Some providers will want to ask you some questions in advance, which they will do when you make a booking request. They may suggest a different class if they think another would suit you better.
Meeting a private learning provider is no more or less safe than anything else in life, but if you are meeting someone for the first time and this worries you, there are some steps that you can take to be careful. If you are worried about meeting a teacher at their home or teaching venue, you can ask for the initial meeting to be in a public place, like a café or library. If the teacher offers to come to your home to teach you, then you can take the same approach; an initial lesson in a public place. If you are unsure, ask for customer references that you can speak to yourself to check that the person is of good standing.
When you book and pay, we hold your funds securely, until after your first class date. The course provider will receive your payment directly from us 2-3 weeks after this date. This protects both us and you from course providers who might set up pretending to provide classes that don't exist and so it keeps us both safe from fraud.
As you would expect, we take this incredibly seriously. Neither Hotcourses nor the provider of the class ever see your credit or debit card details. These are exclusively handled by our market leading payment security partners:
The site is secured with VeriSign SSL, issued by the leading Certificate Authority worldwide. They carry out daily scans for Malware to protect all your data on our sites. Sagepay are our payment processing partner who securely deal with the card companies and banks on our and your behalf. They are PCI DSS Level 1 compliant (which basically means the highest global standards of card payment security, imposed by the card issuers) and provide secure payment processing for over 30,000 websites in the UK alone, including big names such as Easyjet and Hawes & Curtis.
Since all bookings are taken using Hotcourses secure booking and payment system, the name that will appear on your statement will be Hotcourses Ltd, rather than that of the provider of the class.
If you completed the booking process and did not receive any error messages along the way, then this means that it is possible that your email confirmation has become stuck in spam or junk mail filters. Please check your junk mail folders for the email (which will be sent from email@example.com). If you still cannot find the email, then please contact us at firstname.lastname@example.org in order to be sent another copy of your booking confirmation.
If you are experiencing problems, then please contact us at email@example.com.
Classes can have different 'cancellation windows'. Some classes cannot be cancelled once booked, others can be cancelled up to a specified number of days after booking and others can be cancelled a specified number of days before the class date. The provider of the class sets these terms, not Hotcourses, and the specifics for the class that you have booked is stated during your booking journey.
If you are still within the stated cancellation window then you can log into your account using the email and password you set up during booking. You will be able to cancel by clicking on the booking you made and clicking on the cancel and refund button.
If the cancellation window has passed, then no cancellation will be possible using your account. You may ask the provider whether they will cancel or move your booking, but this is at the discretion of the provider once the cancellation window has passed.
If a provider cancels a class for any reason then they should offer you an alternative date or a refund. They can refund directly to the card that you paid with using the Hotcourses Marketplace system or provide you with a refund in cash.
If the provider of the class does not show up, please contact us immediately. If you make contact within 2 days of the class then we will follow this up with the provider and ensure that you have your money returned in full if no alternative arrangement can be made.
You need to take this up with the provider of the class, not with Hotcourses. Hotcourses' role is to provide you with access to as wide a range of options for classes as possible, and to make it easy to book them online, but we cannot arbitrate between attendees and providers over disagreements about class content.
When you buy a course through Hotcourses, you do so on the basis of the information supplied by the provider at the time of booking, so any queries or disputes need to be raised with the provider directly. The information provided about classes and providers is created by the provider, not by Hotcourses and by booking using this platform, you acknowledge this.
If you cancelled via your Hotcourses account, then it will typically take up to 5 working days for your refund to reach your account. If you still have not received your funds after this period then please contact us at firstname.lastname@example.org. If you have agreed a refund with a provider but did not cancel using your online Hotcourses account and have yet to receive the refund, then you need to contact the provider directly.
If you found a course on Hotcourses and then booked directly with the course provider, then we won’t be able to help you with any issues you may subsequently have we’re afraid. You will need to deal directly with the course provider.
Searching on Hotcourses is completely free. Not only that, but joining Hotcourses as a member is free too and you get a personalised area where you can shortlist and compare courses. All we ask is that you complete a simple sign up form to help us ensure the courses listed are relevant to you. By joining Hotcourses, we may email you from time to time with course ideas that we think you will be interested in.
The email you are trying may already be registered with Hotcourses.com. In this case please register an alternative email address. If after re-trying you still cannot register please email: email@example.com
If this has happened then we are afraid that we cannot find details of you ever having registered on our database. You may have registered using a different email address than you are using now, so it is worth trying any other email addresses that you may have. If this does not work then you will have to re-register. We apologise for any inconvenience caused.
If you cannot remember your password, go to ‘Sign up’ on the homepage. Select ‘Log in’ and then on the link that comes up in the box saying ‘Forgotten your password?’ You will then be asked to enter your email address and we’ll send you a link where you can change your password.
Please enter your email address on this page. This will automatically unsubscribe you.
Please email firstname.lastname@example.org.
Search and find the appropriate course provider or course and click on 'Write a review'. This will take you through to a page where you can enter your comments. If you just want to review the course provider and not a specific course, leave the course field blank.
Reviews take up to a week to appear on the site as they have to pass through our moderation process.
No. The comments on the site are those of our users and are unbiased and unaltered. We do of course retain the right take down abusive or offensive material.
Unfortunately not, however if you find a college or course that isn't on the site, let us know and we'll put it up there as soon as we can.
Yes, you can. Simply write a review of the college and leave the course title blank. We still want to hear from learners even if the course isn't currently running.
You can write more than one course review about the same college if you are reviewing different courses, but you cannot write two college reviews about the same college.
You will need to be signed up in the process of writing.
No. It is against our policy to share any details of reviewers other than they have specified to show against the review. Reviewers stay anonymous unless they choose to post their email address/contact info on their review. You need to opt into this when you write the review.
We do not remove reviews based on the length of time they've been there.
Yes, we welcome this. If you want to comment on someone else's review, or if you are a course provider and you disagree on what someone has written, then click the ‘Reply to this review’ and you will be taken to a screen that allows you to submit your comment.
No. From time to time we may run competitions where you can win funding for a course but generally we don’t offer scholarships or bursaries on a regular basis.
This usually denotes the course is free for 16-19 year olds and is generally the case for further education courses. Those older may have to pay all or some of the fees for the course as they won’t be subsidised by the government.
It’s possible but it’s not something we can be sure of. This changes often when new governments come into power so it’s worth checking the gov.uk site for the latest on this.
There are certain free courses on Hotcourses – as mentioned, some are free for 16-19 year olds and you’ll also find some ‘taster’ courses that you can do for free as a way of seeing if you want to commit to a full course. The best way to find these is either to search for the subject you’re interested in and click through to the course details page to find out the price. Or, you could type ‘free’ into the search box which will return a few. It’s worth noting though that this will also bring up courses with ‘free’ in the title, like gluten free baking or free running for example.
We do not offer funding for overseas students looking to study in the UK. Please contact the course provider you’re hoping to study with directly regarding opportunities for funding. If you're just after more information, have a look at Hotcourses Abroad and Scholarship Search.
If the funding details don't appear on our website it's because the institution hasn't listed them with us. That may be for a variety of reasons, including that they simply don't have bursaries and scholarships in that particular area.
I’ve got an idea that could improve Hotcourses; do you want to hear it? We are constantly changing Hotcourses, adding new features and revising existing ones to make it the most useful website possible. Therefore we welcome feedback and suggestions about the direction of the site. If you have any ideas about what you would like to see on the site in the future, please contact us at email@example.com and we will attempt to reply within 24 hours.
If you know something you think we should know about a course provider, do get in touch with us and we can look into it further.
The best first step is to chat to one of our sales team on firstname.lastname@example.org (don’t worry, it’s not all sales – there are free options too).
You don’t have to pay to add your courses in a very basic way, no, but to get the full benefits of being on our website, you may want to consider some of our paid options – these will help you get more qualified leads and can ensure you appear clearly in search results. Have a chat with our sales team on email@example.com to find out more.
Hotcourses offers a wide variety of advertising options such as banner ads, priority keyword searches; school, college, departmental or university profiles, interactive e-mail links, direct marketing and online applications. To find out more about these options, please email firstname.lastname@example.org and one of our account managers will contact you soon afterwards.
You can amend your course information at www.myhotcourses.com but if you need advice on updating and amending your course information please contact us at email@example.com.
The course data on Hotcourses.com is generated and maintained by Hotcourses Ltd (all FE and non-HE courses) and UCAS (all HE courses). If you think something is incorrect, email us at firstname.lastname@example.org and we will do our best to adjust it accordingly.
We’d love to hear from you – drop our marketing and content manager, Jade an email on email@example.com and she’ll discuss this further with you.
Yes. Jade can help with this too (see address above).
Maybe – we’d need to know more about how you’d like to set this up. We don’t give away any information from our users but we do sometimes send them emails with information about other companies we think they’d be interested in.
We’d probably like to chat to you too! Email the details to firstname.lastname@example.org and we can see how we can help.
Yes – drop us a line on email@example.com and we’ll see what information we can get for you.