Customer service advisers assist with providing a wide range of services offered at main post offices. They may sometimes be known as post office counter clerks, or counter sales assistants.
Their duties include:
Customers service advisers work 36 hours (in London 35) over five days between Monday and Saturday. Job sharing and part-time work may be available.
They may work either behind a transparent security screen or in an open plan office without the security screen.
To be a post office customer service adviser you should:
The Post Office is part of the Royal Mail Group PLC which includes Royal Mail and Parcelforce Worldwide.
The number of customer service adviser jobs has fallen over recent years with the introduction of Direct Payment of benefits and the closure of some community post offices. However, there are still around 500 post offices and over 15,000 sub post offices across the country.
Promotion is normally to assistant branch manager or branch manager. Opportunities exist for further training, and employees with management potential may be helped to study for further qualifications.
Customer services advisers may also be employed by sub post offices and agencies. These are franchised business owned by sub-postmasters who advertise, recruit and train their own staff. Terms and conditions of employment, including rates of pay, are those offered by the owner and not the Post Office.
If you would like to know anything about Post Office Customer Services that does not appear on Hotcourses, further information can be found below.
Post Office Limited
POL Customer Care
Helpline: 0845 722 3344
Royal Mail Group PLC
148 Old Street