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Airport information assistants are employed by the airport to deal with passenger enquiries. They provide information on flights and services; direct passengers, for example to the correct terminal or to the toilets; make announcements on the public address system, and handle complaints.
The majority of the work is based at the airport information desk. Information assistants are also responsible for updating and monitoring a computerised flight information system.
At smaller airports the role is often extended to include exchanging currency, booking hotels and car hire, and dealing with lost property.
Information desks are usually staffed 24 hours a day, so information assistants are likely to work shifts on a rota.
Temporary work over the summer season is frequently available.
To be an airport information assistant you should:
There is a great deal of competition for jobs within airports, gaining experience through temporary or seasonal work is a good step towards finding permanent employment.
It is often possible to gain promotion to supervisor or team leader posts, and then on to more senior positions within the airport.
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