Airport Information Assistant Careers

How to become an Airport Information Assistant

What does a Airport Information Assistant do?

Airport information assistants are employed by the airport to deal with passenger enquiries. They provide information on flights and services; direct passengers, for example to the correct terminal or to the toilets; make announcements on the public address system, and handle complaints.

The majority of the work is based at the airport information desk. Information assistants are also responsible for updating and monitoring a computerised flight information system.

At smaller airports the role is often extended to include exchanging currency, booking hotels and car hire, and dealing with lost property.

What's the working environment like working as a Airport Information Assistant?

Information desks are usually staffed 24 hours a day, so information assistants are likely to work shifts on a rota.

Temporary work over the summer season is frequently available.

What does it take to become a Airport Information Assistant?

To be an airport information assistant you should:

  • have excellent communication skills and a clear speaking voice
  • respond quickly and efficiently to changing priorities
  • have the ability to deal with difficult situations with tact and diplomacy
  • enjoying working as part of a team
  • have good computer skills
  • be of smart appearance.

Airport Information Assistant Career Opportunities

There is a great deal of competition for jobs within airports, gaining experience through temporary or seasonal work is a good step towards finding permanent employment.

It is often possible to gain promotion to supervisor or team leader posts, and then on to more senior positions within the airport.

Further information

If you would like to know anything about Airport Information Assistant that does not appear on Hotcourses, further information can be found below.

Go Skills
Concorde House
Trinity Park
B37 7UQ
Tel: 0121 635 5520

Royal Aeronautical Society (RAeS)
4 Hamilton Place
Tel: 020 7670 4300

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