Door supervisors and door stewards, sometimes called bouncers, judge the suitability of people entering licensed premises and uphold security. They also maintain order and safeguard the well-being of customers on the premises. When working inside a venue they may be referred to as floor supervisors.
In large venues they may use queue management techniques to avoid crushing and queue jumping. Body searches may also be carried out and may involve the use of metal detectors to deter the carrying of weapons. Door supervisors patrol inside a venue and ensure that they can be located in the event of an emergency.
They liaise closely with the police, first aiders and management to play a proactive role in defusing tensions in hostile or violent situations. They also work to reduce the supply of drugs into a venue.
Working hours depend on the opening hours of the venue. Door supervisors are normally required during busy periods, which usually involves evening and weekend work. Part-time work is usually available.
The environment will vary from venue to venue. Working on the door may involve working in all weather conditions. Inside conditions can be hot, noisy and smoky. The work involves standing for long periods.
Door supervisors may wear a uniform or a jacket with a highly visible security badge.
To be a door supervisor you should:
Door supervisors work in public houses and nightclubs. They may work directly for the establishment or on contract for an agency.
In large organisations it may be possible to move into a team leader role and then on to an area supervisor position.
Working as door supervisor may act as an opening into the security industry, for example retail security (see Security Officer and Store Detective profiles).
It may be possible to become self-employed by setting up an agency that provides venues with door staff.
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