Domestic Appliance Service Engineer Careers

How to become Domestic Appliance Service Engineer

What does a Domestic Appliance Service Engineer do?

Domestic appliance service engineers install, maintain and repair white goods equipment, including cookers, hobs, microwaves, washer dryers, fridges and freezers. They also deal with other household electrical items such as toasters, irons and vacuum cleaners. Increasingly, engineers are involved in the refurbishment, recycling and safe disposal of older appliances. Engineers may also deal with brown goods, such as televisions and hi-fi equipment.

Service engineers work for manufacturers, retailers, servicing companies or are self employed. Typical duties include:

  • routine visits to customers' addresses to carry out scheduled safety inspections
  • installing new appliances in customers' homes
  • call-outs to undertake emergency repairs
  • offering quotes for insurance purposes
  • arranging for faulty equipment to be removed to a workshop when repairs cannot be done on site and, if appropriate, organising a replacement to be installed
  • ensuring adequate stocks of parts are maintained
  • completing relevant paperwork, documenting work records, preparing invoices and dealing with payments.

Self-employed engineers will also keep business accounts in order.

Service engineers use a range of hand and power tools to carry out repairs. They also use a variety of measurement and testing instruments, including computer equipment to diagnose faults.

Service engineers must keep up to date with relevant health and safety, and legal requirements, for instance, ensuring CORGI registration is valid if dealing with gas appliances and as such there are plenty of training courses in this area.

What's the working environment like working as a Domestic Appliance Service Engineer?

Service engineers work 40 hours a week, Monday to Friday. They may work on-call to cover evenings and weekends or offer a call-out service if self employed.

Work is carried out on site in a customer's home or in a workshop.

A driving licence is usually essential. A company vehicle and uniform are often provided if working for a servicing business.

What does it take to become a Domestic Appliance Service Engineer?

To be a domestic appliance service engineer you should:

  • have an aptitude for practical work
  • have good communication and customer care skills
  • have good troubleshooting skills
  • be reliable and punctual
  • be able to work on your own, without supervision
  • have good writing skills for reports
  • have some basic computing skills
  • have normal colour vision for electrical or electronic work
  • have knowledge of relevant health and safety regulations.

Domestic Appliance Service Engineer Career Opportunities

Opportunities are good for qualified engineers. Appliance manufacturers, specialised servicing companies, local authorities, recycling projects, public utility companies and retailers all employ domestic appliance engineers. There is also plenty of scope for self employment.

If working for a company, there may be options to progress into management, area services coordination, technical sales or training.

Further information

If you would like to know anything about Domestic Appliance Service Engineer that does not appear on Hotcourses, further information can be found below.

SEMTA (Science Engineering and Manufacturing Technologies Alliance)
14 Upton Road
WD18 0JT
Tel: 0808 100 3682

Domestic Appliance Service Association
69 The Maltings
Stanstead Abbotts
SG12 8HG

CORGI (The Council for Registered Gas Installers)
1 Elmwood
Chineham Business Park
Crockford Lane
RG24 8WG
Tel: 0870 401 2300

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