A housekeeper, (or housekeeping manager), is responsible for organising the staff in a hotel to ensure that all the rooms are kept clean, tidy and welcoming.
Supervision of the other staff in the department is important. The housekeeper encourages teamwork and aims to keep staff morale high.
A big part of the role is to draw up shift rosters and allocate the daily cleaning duties for the room attendants. Inspections of the rooms are carried out to check that standards have been met. Any faults or damages are recorded and arrangements are made for maintenance and repairs.
Recruiting and training staff would also be part of the job. A housekeeper would demonstrate how to do a task to the set standard.
Housekeepers prepare and manage budgets, buying in supplies economically and keeping records of expenditure.
Shift work is common, including weekends and public holidays. Part-time work may be possible.
Housekeepers work in all kinds of hotels and residential establishments, from small hotels to holiday centres, luxury health spas and private London clubs.
To be a housekeeper, you should:
Housekeepers tend to stay in their job for some time and so there are fewer vacancies than in other areas of the industry. There are more opportunities at a more junior level but competition is fierce.
There may be opportunities to move into a related job, such as front-of-house manager or training manager. There are also professional qualifications that can help with progression.
Once in the industry, related work such as domestic services management at a hospital, or facilities management at a university, may provide opportunities.
Some housekeepers become self-employed and run their own small hotel.
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