Hotel Receptionist Careers

How to become Hotel Receptionist

What does a Hotel Receptionist do?

Hotel receptionists make reservations and cancellations for guests over the phone, by letter, fax or email and face to face. They also allocate rooms and hand out keys to guests or porters.

Other duties and responsibilities may include:

  • taking and passing on messages
  • handling foreign exchange
  • compiling guests’ bills
  • taking payment
  • ordering room service
  • ordering taxis for guests
  • booking excursions on request, for example theatre or sightseeing trips
  • answering questions about facilities and amenities in the hotel and the surrounding area.
In larger hotels, reservations are computerised and it is the job of the receptionist to keep this system up-to-date. They also use fax machines, as well as the telephone switchboard.

In large hotels, receptionists may be allocated a specific part of the role, such as just handling telephone reservations or checkouts. In small hotels, they are likely to cover a wide range of tasks, from serving drinks in the bar to carrying luggage for guests.

What's the working environment like working as a Hotel Receptionist?

Hours of work can include days, evenings, nights, weekends and public holidays. Shift work, including split shifts, is also common. Receptionists may be paid extra for working unsocial hours.

Part-time and seasonal work is available.

Receptionists spend the majority of their time stationed behind a counter, close to a computer terminal and telephone switchboard. Employers may provide a uniform.

What does it take to become a Hotel Receptionist?

To be a receptionist, you should:

  • enjoy dealing with people and be able to vary your approach depending on the guest
  • be patient and tactful
  • have good written and spoken communication skills, including a pleasant telephone manner
  • stay calm under pressure
  • be able to think quickly and solve problems
  • be able to multi-task
  • have keyboard and computer skills
  • be methodical and well-organised.

Hotel Receptionist Career Opportunities

Further information

If you would like to know anything about Hotel Receptionist that does not appear on Hotcourses, further information can be found below.

People 1st
2nd Floor
Armstrong House
38 Market Square
Tel: 0870 060 2550

3 Denmark Street
Tel: 020 7497 8654

Tourism Training Trust
Caernarvon House
19 Donegall Pass
Tel: 028 9032 0625

Facts and Stats:

  • The biggest curry was made in Essex in 1998 and weighed 2.65 tonnes
  • Restaurant grader, Fred Magel of Illinois USA, ate out a record 46,000 times in 50 years.
  • The most expensive meal recorded cost £13,091.20 for three in 1997, at Le Gavroche in London.
  • Denmark is the country with the highest calorie consumption per capita, closely followed by Portugal and then the USA. The UK does not rank in the top 10.

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