What does a Hotel Receptionist do?
Hotel receptionists make reservations and cancellations
for guests over the phone, by letter, fax or email and
face to face. They also allocate rooms and hand out keys
to guests or porters.
Other duties and
responsibilities may include:
- taking and passing
- handling foreign exchange
- compiling guests’ bills
- taking payment
- ordering room service
- ordering taxis for
- booking excursions on request, for
example theatre or sightseeing trips
questions about facilities and amenities in the hotel and
the surrounding area.
In larger hotels,
reservations are computerised and it is the job of the
receptionist to keep this system up-to-date. They also
use fax machines, as well as the telephone switchboard.
In large hotels, receptionists may be allocated
a specific part of the role, such as just handling
telephone reservations or checkouts. In small hotels,
they are likely to cover a wide range of tasks, from
serving drinks in the bar to carrying luggage for guests.
What's the working environment like working as a Hotel Receptionist?
Hours of work can include days, evenings, nights,
weekends and public holidays. Shift work, including split
shifts, is also common. Receptionists may be paid extra
for working unsocial hours.
seasonal work is available.
spend the majority of their time stationed behind a
counter, close to a computer terminal and telephone
switchboard. Employers may provide a uniform.
What does it take to become a Hotel Receptionist?
To be a receptionist, you should:
- enjoy dealing
with people and be able to vary your approach
depending on the guest
- be patient and
- have good written and spoken
communication skills, including a pleasant telephone
- stay calm under pressure
able to think quickly and solve problems
- be able
- have keyboard and computer
- be methodical and well-organised.
Hotel Receptionist Career Opportunities
If you would like to know anything about Hotel Receptionist that does not appear on Hotcourses, further information can be found below.People 1st
38 Market Square
Tel: 0870 060 2550
3 Denmark Street
Tel: 020 7497 8654
www.springboarduk.org.ukTourism Training Trust
19 Donegall Pass
Tel: 028 9032 0625
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Restaurant grader, Fred Magel of Illinois USA, ate out a record 46,000 times in 50 years.
The most expensive meal recorded cost £13,091.20 for three in 1997, at Le Gavroche in London.
Denmark is the country with the highest calorie consumption per capita, closely followed by Portugal and then the USA. The UK does not rank in the top 10.