Hotel porters are often the first people to greet guests
at a hotel. They help guests by carrying luggage and
showing them to their room; advising on hotel facilities;
arranging taxis and parking cars; looking after keys; and
running errands, such as taking and picking up dry
cleaning. They also take messages, give directions,
answer queries and make reservations.
If the hotel has a conference suite, the porter may be responsible for moving and setting up equipment. In a large hotel, duties may be more specialised.
Full-time hotel porters usually work around 40 hours a
week on a shift system, depending on the hotel. Part-
time or seasonal work may be possible. Split shifts and
overtime are common.
Hotel porters spend most of their time on their feet, both indoors and outside. They carry heavy or awkward loads such as luggage, laundry, furniture and conference equipment.
To be a hotel porter, you should:
There are plenty of vacancies for porters throughout the
UK, although this varies depending on the region.
Prospects depend on the size of the organisation. There is no career structure in small hotels and you may need to change employers in order to progress. Larger and prestigious hotels are more likely to have a career structure that will allow you to progress to the position of head porter or concierge. There may also be the opportunity to move to a front-of-house job.
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