Ushers/usherettes work in cinemas, theatres and concert halls. In cinemas they may be known as cinema attendants, customer service assistants or crew members.
Before a show they check tickets and show people to their seats. They may sell programmes, and might sell refreshments from trays or kiosks during the interval. The work involves dealing with difficult customers and late arrivals, and helping those with special needs to their seat. During the performance they deal with problems or complaints, referring customers to the manager when necessary.
Ushers/usherettes may be required to re-stock the refreshment kiosks and trays. They also collect litter and tidy up after the performance.
Some cinemas are now adopting a multiskilling approach to staffing. This may mean that an usher/usherette may also work as a cafe or bar attendant or in the box office. This position would often be advertised as front of house staff.
Theatres and cinemas are usually open for performances in the afternoons and evenings, so shift work is required. Part-time work is common.
Uniforms are provided.
As a cinema or theatre usher/usherette you should:
The entertainment industry is buoyant at the moment and cinemas and theatres are very popular.
Cinemas are usually owned and operated by large leisure groups who regulate recruitment, wages, salaries and conditions of service for all their staff. Promotion within the group to ticket sales, cashier, assistant manager, relief manager and eventually manager may be possible.
In theatres, concert halls and smaller cinemas you would normally be part of a small team and could expect to gain considerable all-round experience as a result. This could lead to promotion to supervisor within the team, or possibly at some other venue.
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