Car Hire Receptionist Careers

How to become a Car Hire Receptionist

What does a Car Hire Receptionist do?

Car hire receptionists, sometimes known as rental or reservation agents, work for car and van hire companies, dealing with enquiries and bookings from businesses and the public. Receptionists deal with customers face-to-face and handle enquiries by telephone, fax and email.

Car hire receptionists may be based at major transport links such as airports, railway stations and ports. If working for a larger hire firm, they may work at a central call centre booking office.

Typical duties include:

  • taking enquiries about the types of vehicle available and giving information on rental charges
  • checking vehicle availability and taking booking details from customers
  • preparing the necessary paperwork, taking payment, and making arrangements for the vehicle's delivery to the customer and its return
  • recording details on a computer booking system, sending out invoices, looking after long-term contracts, handling complaints and dealing with overdue accounts
  • noting the mileage, checking for any damage, arranging for servicing/cleaning work, and refuelling when the cars are returned.
Receptionists with foreign language skills may have responsibility for dealing with international clients.

What's the working environment like working as a Car Hire Receptionist?

Car hire receptionists normally work between 8am and 6pm, Monday to Friday, with some weekend duties. Part-time work is often available.

Larger car hire companies often provide a 24-hour service at major airports and certain rail terminals where staff work shifts.

The work is mainly office based, although receptionists may sometimes be required to deliver and collect hire vehicles.

A uniform may be provided.

What does it take to become a Car Hire Receptionist?

To work as a car hire receptionist, you should:

  • have good customer care and communication skills
  • have a basic understanding of vehicle performance in order to make recommendations
  • be able to deal with difficult customers or complaints in a professional manner
  • have a smart appearance
  • be efficient, organised and methodical
  • be competent with computers including word processing, databases and email, and have clear handwriting
  • have good numeracy skills in order to handle payments and process invoices
  • be able to work quickly, at times under pressure
  • have good geographical knowledge.

Car Hire Receptionist Career Opportunities

Employers include large international car rental and leasing companies, which are based in most major cities, airports, ports and tourist destinations. Smaller, locally based companies are in most towns throughout the UK.

Promotion opportunities exist, mainly with larger firms where progression to office supervisor or branch manager is possible.

Opportunities to become self-employed are very limited, and this would require a lot of experience of the industry and sound financial knowledge.

Further information

If you would like to know anything about Car Hire Receptionist that does not appear on Hotcourses, further information can be found below.

British Vehicle Rental and Leasing Association (BVRLA)
River Lodge
Badminton Court
Tel: 01494 434747

Automotive Skills
93 Newman Street
Tel: 0800 093 1777