Mortgage Adviser Careers

How to become mortgage adviser

What does a mortgage adviser do?

Mortgage advisers analyse customers’ financial circumstances and recommend a suitable and affordable mortgage. Information on a number of mortgage products is offered so that the customer can make an informed choice.

They advise clients on the house-buying process and how to make applications. They would discuss the impact of a decision on any other financial commitments or investments; and highlight the rules regarding repayment and mortgage protection.

Mortgage advisers are governed by the Financial Services Authority (FSA) ‘Mortgage Conduct of Business’ regulations and so they must act in an impartial and ethical manner. 

As well as working with clients, mortgage advisers liaise with other professionals, such as estate agents, conveyancing clerks and valuers. Mortgage advisers could also be independent financial advisers (IFAs) who advise on a number of other financial products, eg pensions and life assurance, as well as mortgages. 

What's the working environment like for a mortgage adviser?

Hours vary depending on the employer. Those working for organisations such as banks and building societies usually work between 9am and 5pm, Monday to Friday and sometimes on Saturdays. Independent advisors often have to meet clients in the evening and sometimes at weekends.

The work is office based, but independent advisors may visit clients in their homes.

What does it take to become a mortgage adviser?

As a mortgage adviser you should:

  • have good communication, listening and questioning skills
  • be customer focused and have the ability to meet targets
  • inspire confidence and trust
  • have the ability to keep up to date with the mortgage market
  • have an interest in legal matters
  • be numerate and computer literate.

A qualification in mortgage advise that is approved by the Financial Conduct Authority will be needed if you wish to get into this line of work Good GCSE's in maths and English is advantageous as is experience working within customer service, sales or finance. 

There may be opportunities to get into this job through an apprenticeship.

Mortgage adviser career opportunities

Mortgage advisers may work in banks, estate agencies, brokerages or independently. If working for a bank or building society, they usually give advice only on their organisations’ products.

Some mortgage advisers become independent financial advisers (IFAs) or move into insurance broking, after taking further qualifications.

Further information

If you would like to learning more about becoming a mortgage adviser that does not appear on Hotcourses, further information can be found below.

Financial Services Skills Council
51 Gresham Street
Tel: 020 7216 7366

Institute of Financial Services
IFS House
4-9 Burgate Lane
Tel: 01227 818609

Chartered Insurance Institute
20 Aldermanbury
Tel: 020 8989 8464

The Chartered Institute of Bankers in Scotland
Drumsheugh House
38b Drumsheugh Gardens
Tel: 0131 473 7777

Financial Services Authority
25 The North Colonnade
Canary Wharf
E14 5HS
Tel: 020 7066 1000



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