Money advisers, also known as debt counsellors or debt advisers, help people whose debts have become too large or complex for them to manage. They offer free, impartial, independent and confidential advice on how to deal with money and debt problems, and how to cope with the relevant laws and court procedures. Some money advisers represent their clients in County or Magistrates courts.
Most money advisers work with clients face-to-face, but some positions exist with telephone helplines.
The main tasks money advisers undertake include:
Experienced money advisers may provide support services to other advice workers, and may provide training on the law, and tactics and courses of action which may be taken when dealing with money matters.
Advisers may be involved in social policy work, seeking to influence the procedures and practices of agencies such as the Department for Work and Pensions. They may pursue court cases to test the interpretation of the law.
Full-time money advisers usually work 37 hours a week, though not all paid posts are full-time. Some evening or Saturday work may be required, to suit clients. Flexi-time may be available.
Some money advisers may work entirely in the office, others may visit clients in their homes or attend court hearings.
A driving licence may be needed for posts requiring travel to outreach services or clients outside the locality.
To be a money adviser, you should:
To get started in this role you will need to have a reasonable standard of English and maths. Some peopl choose to volunteer in an advice centre, which can then lead to training in money advice.
Money advisers work within Citizens Advice Bureaux (CAB), independent advice centres, Money Advice Units (MAU), and in Money Advice Support Units (MASU). Local authorities, voluntary organisations, some charities, and trade union welfare departments may also employ money advisers.
CABs, MASUs, and independent advice centres are mainly based in towns and urban areas, which means that most job vacancies occur in these places. There may be more applicants than vacancies, yet those with the right blend of skills, knowledge and experience are rare.
Within larger advice centres and the CAB network there may be the possibility of promotion to senior money adviser, co-ordinator, or centre or area manager.
If you would like to know anything about Money Adviser that does not appear on Hotcourses, further information can be found below.
National Association of Citizens Advice Bureaux (NACAB)
Citizens Advice Scotland (CAS)
Money Advice Association (MAA)
Voluntary Action Leeds
34 Lupton Street
Tel: 0113 270 8444
Money Advice Trust (MAT)
181 Queen Victoria Street
Tel: 020 7489 7796
Financial Services Skills Council (FSSC)
51 Gresham Street
Tel: 020 7216 7366